Zendesk ticket and workflow apps by Great Work

Apps for the jobs Zendesk leaves to admins and agents: split and import tickets, clean up suspended tickets and duplicate users, timers, reminders and recurring tickets, bulk proactive tickets, macro tools, email templates and safer public replies.

17 apps. Questions about any of them go to hello@greatwork.company.

Split tickets: move off-topic comments into new tickets with the right requester, linked both ways.Zendesk$4 a month per agent

Suspended ticket rules: dry run first, then bulk recover or delete, with an audit trail in Zendesk.ZendeskFrom $99 a month per Zendesk account

Duplicate user merge: find duplicate customers, compare side by side, merge in bulk after a dry run.ZendeskFrom $49 a month per Zendesk account

Custom timers and OLAs in business hours, on any status, group or field, with breach actions.Zendesk$3 a month per agent

Follow-up reminders, snoozes and scheduled follow-up tickets, with an inbox of what is due.Zendesk$4 a month per agent

Recurring tickets on a calendar: 2nd Tuesday, last business day, quarterly. No outside service.Zendesk$120 a month per Zendesk account

Bulk proactive tickets: one personal ticket per customer from a CSV or Zendesk search, with undo.ZendeskFrom $120 a month per Zendesk account

Advanced ticket actions: change requester, CCs, reply-from and computed fields. Preview and undo.ZendeskFrom $50 a month per Zendesk account

Public reply guard: asks before a risky public reply goes out and says why. Notes are never checked.Zendesk$2 a month per agent

Pinned customer notes: color-coded notes on users, organizations and tickets. Agents see them first.Zendesk$1 a month per agent

Kanban boards and a due-date calendar for your tickets. Drag a card and Zendesk updates the ticket.Zendesk$5 a month per agent

Fill-in macro prompts: macros that ask agents for details, check answers and add conditional text.ZendeskFrom $99 a month per Zendesk account

Bulk macro editor: find and replace, fix and clean up shared macros, with a preview and undo.ZendeskFrom $99 a month per Zendesk account

Email template editor for Zendesk: visual design per brand, live preview, checks and rollback.Zendesk$79 a month per Zendesk account

Rich messages with buttons and carousels for messaging tickets, checked for each channel.ZendeskFrom $99 a month per Zendesk account

Public holidays for your schedules: 200+ countries and their states, added with no duplicates.ZendeskFrom $29 a month per Zendesk account

Historical ticket importer: past tickets keep their comments, authors and dates. Preview, then undo.ZendeskFrom $299 once per Zendesk account

Zendesk ticket tools how-to guides

How to create a Zendesk ticket every month on a set day (Everytide)
How to import old emails into Zendesk as tickets (Ferrywell)
How to make Zendesk agents check before replying outside their groups (Heedwell)
How to email a list of customers from a CSV in Zendesk (Heralder)
How to add next year's holidays in Zendesk (Holitide)
How to get an alert when a Zendesk ticket is on hold too long (Hourwell)
How to create a Kanban board from a Zendesk view (Lanewell)
How to add your logo to Zendesk email notifications (Lettercrest)
How to change the requester on a forwarded email ticket in Zendesk (Leverwell)
How to flag VIP customers in Zendesk so every agent sees it (Pinwell)
How to deactivate and delete unused macros in Zendesk in bulk (Quillmend)
How to send a carousel or list in a Zendesk messaging conversation (Replywell)
How to schedule a follow-up ticket in Zendesk for a later date (Rousewell)
How to add conditional text to a Zendesk macro (Slotwell)
How to split a ticket in Zendesk (Twigwell)
How to find duplicate users in Zendesk (Twinmend)
How to bulk delete suspended spam tickets in Zendesk safely (Winnowell)

More Zendesk apps