TwinmendFind duplicate customers, compare them side by side, and merge in bulk after a dry run.
Full name: “Twinmend: Duplicate User Merge”
From $49 a month per Zendesk account. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Find the customers who exist two or three times in Zendesk, review them side by side, and merge them in bulk, with a dry run first and a record of every merge. A customer writes from a second address or calls from their mobile, and Zendesk starts a new profile each time. Twinmend scans every end user, lists the people who look like one person with a score and the reason, and merges the ones you approve.
Twinmend is built by Great Work LLC. It is not made or endorsed by Zendesk.
What you get
Find every duplicate
Scan your whole customer base from the left navigation bar, best matches first. Matching that understands how duplicates happen: email case, +tags and Gmail dots; phone numbers typed with or without spaces or the country code; unknown callers matched by number; the same name in the same organization or company domain; a one-letter typo in an address. Every email and phone on a profile counts.
Review side by side, then merge in bulk
Compare shows the profiles in columns with matching values highlighted, and suggests the one to keep. Dry run before anything changes. See what moves to the kept profile, what Zendesk drops from the merged one, and which merges Zendesk will refuse.
A record of every merge, and an honest undo
Zendesk cannot undo a merge. Before each merge Twinmend saves a snapshot of the merged profile in your own Zendesk account. Undo (best effort) recreates the merged customer, moves their emails and phone numbers back, restores organizations, and makes them the requester of their open tickets again. It shows you first what it can and cannot restore.
Questions about Twinmend
What does Twinmend do?
Find duplicate customers, compare them side by side, and merge in bulk after a dry run.
What does Twinmend work with?
Twinmend works in Zendesk Support.
How much does Twinmend cost?
Team: $49 a month per Zendesk account, up to 15 agents. Growth: $129 a month per Zendesk account, up to 50 agents. Business: $379 a month per Zendesk account, up to 150 agents. Enterprise: $2.75 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Twinmend?
Email hello@greatwork.company and we'll help you get Twinmend set up.
Who makes Twinmend?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Twinmend and a person will answer.
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