SlotwellMacros that ask agents for the details: fill-in forms, checked answers, conditional text.
Full name: “Slotwell: Fill-in Macro Prompts”
From $99 a month per Zendesk account. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Macros that ask your agents for the details, check the answers and fill the reply, so every reply goes out complete. Your refund macro says "We refunded $XX.XX on XX/XX/XXXX" and you hope someone remembers to change it. With Slotwell the macro asks for the amount and the date in a small form in the ticket sidebar, refuses a refund of "ten-ish", and writes the reply for them.
Slotwell is built by Great Work LLC. It is not made or endorsed by Zendesk.
What you get
Blanks agents can't skip
Write blanks right in the macro reply: [[text:Order number]], [[number:Refund amount]], [[date:Ship date]], plus email, link and long-text blanks. Pick lists: [[choice:Resolution|Refund|Replacement|Store credit]], or several at once with multi.
One macro instead of five
Conditional text: [[#if Resolution = Refund]] ... [[else]] ... [[/if]]. Blanks in a branch that doesn't apply are hidden and never required. Answers that set the ticket: add a tag or set a ticket field per branch, or save an answer straight into a ticket field.
Works the way agents already work
Pick a prompt macro in the Slotwell sidebar or from Zendesk's own macro menu. Fill reply applies the macro the normal way (status, group, tags, fields), then puts the answers in the reply. Nothing is sent until the agent submits.
Catch broken macros before an agent does
Check macros reads every macro and lists the problems: unknown blanks, unclosed blocks, deleted ticket fields and drop-down values that aren't options. Try a macro with sample answers and see the exact reply and ticket changes.
What it doesn't do
It fills the reply only. Blanks in a macro's subject stay as written (Check macros flags them). It doesn't edit your macros. You write blanks in Admin Center as usual.
Questions about Slotwell
What does Slotwell do?
Macros that ask agents for the details: fill-in forms, checked answers, conditional text.
What does Slotwell work with?
Slotwell works in Zendesk Support.
How much does Slotwell cost?
Team: $99 a month per Zendesk account. Professional: $199 a month per Zendesk account. Enterprise: $349 a month per Zendesk account.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Slotwell?
Email hello@greatwork.company and we'll help you get Slotwell set up.
Who makes Slotwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Slotwell and a person will answer.
More Zendesk apps
Sprucewell
Skipwell
Staffwell
Satchelwell for Magento and Adobe Commerce