How to add next year's holidays in Zendesk

Zendesk accepts schedule holidays only up to two years ahead, so next year's dates open a day at a time. With Holitide, set each schedule up once, then turn on Add new holidays automatically when an admin opens Holitide. The next time any admin opens the app, it adds every holiday that has come into range and says how many. Leave it off and Holitide shows a reminder with the count instead.

Why holidays need adding again

Zendesk's schedules article says you can schedule holidays up to two years in advance. Each day, one more day enters that window. A holiday that was too far out last month may be open now, and nothing in Zendesk adds it for you. In Holitide's preview those holidays show as Not yet open, with "Zendesk opens this date on" and the date.

Steps

1. Set up the schedule in Holitide if you haven't: choose Set up, add countries and regions, check the preview and choose Save and update Zendesk.
2. Choose how far ahead to fill. Under Keep the schedule filled, pick As far ahead as Zendesk allows (two years) or Through the end of next year. Holidays inside Zendesk's window but past your choice show as Later.
3. Turn on the roll-forward for that schedule: tick Add new holidays automatically when an admin opens Holitide (otherwise you get a reminder).
4. Choose Save and update Zendesk (or Save settings only). From now on, each time an admin opens Holitide, newly open dates are added right away and a message says how many.
5. If you left it off, the main page shows "New dates are open in Zendesk" with a count for each schedule. Open the schedule, check the preview and apply.

Automatic or reminder?

Either way, the roll-forward uses the setup you saved: the same regions, holiday types, unticked days and company days. A holiday you unticked once stays unticked every year.

Why it happens when an admin opens the app

Holitide has no server. It runs in Zendesk when someone opens it, and Zendesk only lets admins change schedules. So the roll-forward runs on the next admin visit, not at a fixed time. Because Zendesk's window is two years long, an admin who opens Holitide even a few times a year keeps every schedule filled well ahead.

Changing the setup for next year

Add a region, remove one, turn bank holidays on or off, or change the name style, then apply. Holitide:

• adds what the new setup includes and is missing,
• removes the upcoming holidays it added that no longer fit (shown under "Holidays Holitide added that this setup no longer includes"),
• leaves past holidays and anything you added by hand alone.

What it costs

Holitide Standard is $29 per Zendesk account per month and keeps up to 3 schedules filled. Unlimited is $59 per Zendesk account per month for every schedule. Both include the roll-forward, after a 14-day trial with a card, billed monthly by Zendesk. See the Holitide documentation for every option.