Zendesk ecommerce integrations by Great Work

Store orders, shipments, loyalty points and coupon codes in the Zendesk ticket sidebar, matched to the requester by email. Agents refund, change status or send tracking without opening the store admin, and every action is logged on the ticket.

12 apps. Questions about any of them go to hello@greatwork.company.

Basketwell for WooCommerce

The requester's WooCommerce orders on the ticket: refund, change status, resend emails, all logged.Zendesk$15 a month per Zendesk account

Trolleywell for BigCommerce

The requester's BigCommerce orders on the ticket: refunds, status changes, staff notes, all logged.Zendesk$9 a month per agent

Satchelwell for Magento and Adobe Commerce

Magento orders on the ticket: refund, cancel, hold, comment and resend emails, all logged.Zendesk$5 a month per agent

Creelwell for Shopware

Shopware 6 orders on the ticket: refunds, state changes, comments and tracking, all logged.Zendesk$9 a month per agent

Caddywell for PrestaShop

PrestaShop orders from every shop on the ticket: status, tracking, messages. No module needed.ZendeskFrom $32 a month per Zendesk account

Feirawell for VTEX

Your customer's VTEX orders by email or CPF: items, Pix and boleto, invoices, tracking. $9/agent.Zendesk$9 a month per agent

Postiewell

Maropost (Neto) orders sidebar: orders, tracking and returns, found by email. US$9/agent.Zendesk$9 a month per agent

Wharfwell for Mirakl marketplaces

Mirakl marketplace orders on the ticket: refunds, cancels, tracking and replies, all logged.Zendesk$5 a month per agent

Targwell for BaseLinker

Allegro, Amazon, eBay and Kaufland orders from BaseLinker in the ticket, matched by email. $9/agent.Zendesk$9 a month per agent

Twinewell for ShipStation

Your customer's ShipStation orders matched by email: tracking links, holds, tags, notes, all logged.Zendesk$9 a month per agent

Loyalwell

Loyalty points from LoyaltyLion, Yotpo or Smile on the ticket. Add, deduct or give rewards, logged.Zendesk$9 a month per agent

Vouchwell

Voucher and coupon codes from the ticket sidebar, one click each. Never the same code twice.Zendesk$199 a month per Zendesk account

Zendesk ecommerce how-to guides

• How to refund a WooCommerce order from a Zendesk ticket (Basketwell for WooCommerce)
• How to add a PrestaShop tracking number from a Zendesk ticket (Caddywell for PrestaShop)
• How to change a Shopware order status from Zendesk (Creelwell for Shopware)
• How to cancel a VTEX order from a Zendesk ticket (Feirawell for VTEX)
• How to add or deduct a customer's loyalty points from a Zendesk ticket (Loyalwell)
• How to answer "where is my order" for a Maropost store in Zendesk (Postiewell)
• How to cancel or hold a Magento order from a Zendesk ticket (Satchelwell for Magento and Adobe Commerce)
• How to connect BaseLinker to Zendesk with an API token (Targwell for BaseLinker)
• How to create a BigCommerce API account for Zendesk (Trolleywell for BigCommerce)
• How to hold a ShipStation order or fix its address from a Zendesk ticket (Twinewell for ShipStation)
• How to load discount codes into Zendesk from a CSV file (Vouchwell)
• How to find your Mirakl shop API key and API host for Zendesk (Wharfwell for Mirakl marketplaces)

More Zendesk apps