How to add your logo to Zendesk email notifications

To add your logo to Zendesk email notifications, open Lettercrest from the left navigation bar, go to the Design tab and, under Above the message, add a Logo block. Click Use brand logo or paste an image address starting with https://, add alt text, set the width, check the preview on Phone and click Apply to Zendesk. Every email Zendesk sends from then on carries the logo.

Before you start

• Email template editing must be on for your account. Zendesk turns it off on trials and some others, and Lettercrest shows a yellow notice when that's the case. Ask Zendesk Customer Support to enable it, with your subdomain, your company website and the change you want to make.
• You need to be an admin, or a custom role with "Manage extensions and channels".
• The logo needs a public https:// address. Uploading it to your brand in Zendesk gives you one, which Use brand logo reads.

Steps

1. Open the Design tab. If your template wasn't made in Lettercrest, it opens in the HTML tab; the Design tab offers to start a visual design from a layout.
2. Pick a layout. Classic stays close to Zendesk's own, Card puts the message on a white card over a soft background, and Banner adds a coloured strip with your name. Choosing one replaces the design you're editing.
3. Add a Logo block under Above the message, and move it to the top with the up and down controls.
4. Set the image. Click Use brand logo, or paste an address starting with https://. Under the address Lettercrest shows whether the image loads and its size.
5. Fill in the rest. Alt text (shown when a mail app blocks images), width, an optional link such as your website, and alignment.
6. Preview. Switch between Desktop and Phone (375 pixels wide) and between Customer email and Agent notification.
7. Apply. Write a note in What changed, for example "Added logo", and click Apply to Zendesk.

Logo block options

What the checks warn about

Lettercrest lists these under Worth a look so you can fix them before applying:

Going further

The same Design tab sets colours (background, card, text, accent for links and buttons, footer text), a mail-safe font and the footer. Mail-safe fonts only, because most mail apps can't load web fonts. To brand each brand differently, see the multiple brands guide.

What it costs

Lettercrest's Standard plan is $79 a month per Zendesk account, every feature included, billed monthly by Zendesk after a 14-day trial with a card. Full reference: the Lettercrest documentation.