Creelwell for ShopwareShopware 6 orders on the ticket: refunds, state changes, comments and tracking, all logged.
$9 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's Shopware 6 orders on the ticket, and sort them out without leaving Zendesk. When someone writes in about an order, Creelwell shows every order they placed in your shop next to the ticket: items, totals, payment and refunds, deliveries with tracking, their checkout comment, your internal comment and the state history, with their lifetime value. Agents you allow can change the order, payment or delivery state, refund through Shopware, add an internal comment or a tracking code, and every action is written to the ticket as an internal note.
Creelwell is built by Great Work LLC. It is not made or endorsed by shopware AG. Shopware is a trademark of shopware AG.
What you get
Every order, matched automatically
Found by every email address on the requester's Zendesk profile: orders from their customer account and guest checkouts alike. Orders whose buyer email is not theirs are left out. Each order in full: items, totals, payment and refunds, every delivery with its tracking link, the checkout comment, the internal comment and the state history.
Actions with guard rails
Change the order, payment or delivery state using only the transitions your shop allows. Choose whether Shopware emails the customer (off by default). Refund through Shopware's refund API. Where a payment method has no refund support in Shopware, Creelwell says so instead of pretending.
Questions about Creelwell for Shopware
What does Creelwell for Shopware do?
Shopware 6 orders on the ticket: refunds, state changes, comments and tracking, all logged.
What does Creelwell for Shopware work with?
Creelwell for Shopware works in Zendesk Support.
How much does Creelwell for Shopware cost?
Standard: $9 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Creelwell for Shopware?
Email hello@greatwork.company and we'll help you get Creelwell for Shopware set up.
Who makes Creelwell for Shopware?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Creelwell for Shopware and a person will answer.
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