PostiewellMaropost (Neto) orders, tracking and returns in the ticket, found by email. US$9/agent.

Postiewell shows the requester's Maropost Commerce Cloud (Neto) orders next to every ticket: items, payments, tracking, returns and what they've spent with you. Your agents answer "where's my parcel?" without opening the control panel in another tab, or in four.

What agents see - Every order matched to the requester by each email on their Zendesk profile. Postiewell finds their customer accounts in Maropost, then keeps an order only when it was placed with exactly one of their addresses, so a shared or look-alike account never shows a stranger's order. - Order status, items with SKU and backorders, totals with coupons and GST, each payment against the grand total, delivery address and instructions. - Tracking from every order line: carrier, tracking number and a link, plus how many items are still to ship on a split order. - Returns (RMAs) with the items, reasons, outcome and refunds. - Lifetime spend over the orders found (cancelled orders and quotes left out), customer group, credit hold and customer since. - One click puts the status and tracking into the reply. - A lookup box for an order number (like N10155) or an email. An order the ticket mentions that someone else placed is named with a masked email, never shown.