Twinewell for ShipStationYour customer's ShipStation orders matched by email: tracking links, holds, tags, notes, all logged.
$9 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Your customer's ShipStation orders on the ticket, matched by their email address, with tracking links, holds, tags, notes and address fixes. Twinewell shows the orders a customer placed next to their ticket: items, totals, store, status, ship-by date, ship-to address and every shipment with a link to the carrier's tracking page. Agents you allow can hold an order, release a hold, tag it, add an internal note or fix the ship-to address before it ships, and every action is written to the ticket as an internal note. It won't show you every order placed by a Michael.
Twinewell is built by Great Work LLC. It is not made or endorsed by Zendesk or ShipStation. ShipStation is a trademark of its owner.
What you get
The right customer's orders, every time
Matched by email, exactly. Twinewell searches by the customer's name and any order numbers in the ticket, then keeps only orders whose email is on their Zendesk profile. Other customers with the same name stay hidden. Each order in full: items with SKUs, totals, dates, ship-by date, store, chosen service, ship-to address, the customer's note, gift message and internal notes.
Hand actions, confirmed and logged
Hold until a date and release a hold. Add an order tag or an internal note (dated, below the existing notes, never written over them).
What it doesn't do
It doesn't create, buy or void labels, mark orders as shipped, or refund payments. Those stay in ShipStation and your store. ShipStation's API can't search orders by email, so customers whose Zendesk name differs from the name on their orders are found by order number or the lookup box.
Questions about Twinewell for ShipStation
What does Twinewell for ShipStation do?
Your customer's ShipStation orders matched by email: tracking links, holds, tags, notes, all logged.
What does Twinewell for ShipStation work with?
Twinewell for ShipStation works in Zendesk Support.
How much does Twinewell for ShipStation cost?
Standard: $9 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Twinewell for ShipStation?
Email hello@greatwork.company and we'll help you get Twinewell for ShipStation set up.
Who makes Twinewell for ShipStation?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Twinewell for ShipStation and a person will answer.
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