Trolleywell for BigCommerceThe requester's BigCommerce orders on the ticket: refunds, status changes, staff notes, all logged.
$9 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's BigCommerce orders on the ticket, and sort them out without leaving Zendesk. When someone writes in about an order, Trolleywell shows every order they placed in your store next to the ticket: items with current stock, totals, shipping, payment, shipments and tracking, refunds, order messages and staff notes, with their lifetime value. Agents you allow can refund, change an order's status or add a staff note, and every action is written to the ticket as an internal note.
Trolleywell is built by Great Work LLC. It is not made or endorsed by Zendesk or BigCommerce. BigCommerce is a trademark of BigCommerce Pty. Ltd.
What you get
Every order, matched automatically
Found by every email address on the requester's profile, from their customer account and guest checkouts alike. Each order in full: items with SKUs and current stock, totals, shipping, payment, refunds, the checkout comment, order messages and staff notes.
Refunds the way BigCommerce does them
Quote first. Pick items, shipping or a custom amount, and BigCommerce works out the refund and tax. Nothing changes until you confirm. Back to the original payment where the payment provider allows it, or recorded offline when you return the money another way.
Status changes and staff notes with guard rails
Change status, with Completed allowed on paid orders only. Trolleywell warns when a cancellation does not refund a payment. Add a staff note: a dated line added below the order's existing notes, never over them.
Logged on the ticket, every time
Each action adds an internal note to the ticket with the order, amounts, reason and agent, plus a tag you can use in views and reports. If BigCommerce's answer gets lost, Trolleywell checks the order again, so an action is never sent twice.
Multi-storefront and several stores
Map each Zendesk brand to its BigCommerce channels (storefronts and marketplaces); agents see that brand's orders first and can show all channels. Connect up to three BigCommerce stores, for example one per region. Trolleywell opens the store mapped to the ticket's brand, and agents can switch.
Questions about Trolleywell for BigCommerce
What does Trolleywell for BigCommerce do?
The requester's BigCommerce orders on the ticket: refunds, status changes, staff notes, all logged.
What does Trolleywell for BigCommerce work with?
Trolleywell for BigCommerce works in Zendesk Support.
How much does Trolleywell for BigCommerce cost?
Standard: $9 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Trolleywell for BigCommerce?
Email hello@greatwork.company and we'll help you get Trolleywell for BigCommerce set up.
Who makes Trolleywell for BigCommerce?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Trolleywell for BigCommerce and a person will answer.
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