Satchelwell for Magento and Adobe CommerceMagento orders on the ticket: refund, cancel, hold, comment and resend emails, all logged.
$5 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's Magento orders on the ticket, and sort them out without leaving Zendesk. When someone writes in about an order, Satchelwell shows every order they placed next to the ticket: items, totals, payment, shipments with tracking numbers, invoices, credit memos, returns and the order's comment history, with their lifetime value. Agents you allow can refund with a credit memo, cancel, hold, comment and resend order emails. Every action is written to the ticket as an internal note.
Works with Magento Open Source and Adobe Commerce 2.4, self-hosted or on Adobe Commerce cloud infrastructure. Satchelwell is built by Great Work LLC. It is not made or endorsed by Zendesk or Adobe. Adobe, Adobe Commerce and Magento are either registered trademarks or trademarks of Adobe in the United States and/or other countries.
What you get
Every order, matched automatically
Found by every email address on the requester's Zendesk profile: customer accounts on every website and guest checkouts alike, in one request. Each order in full: items, discounts, shipping, tax, payment, invoices, credit memos and comments.
Actions with guard rails
Refund with a credit memo, online or offline, with items returned to stock if you choose. The total never goes past what is left on the order. Cancel, hold and release hold, offered only when Magento allows it for the order's state, with a warning when canceling would leave invoiced money unrefunded.
Logged on the ticket, every time
Each action adds an internal note to the ticket with the order, amounts, reason and agent, plus a tag you can use in views and reports. If the store's answer gets lost, Satchelwell reads the order again, so an action is never sent twice.
Several websites, store views and stores
One Magento installation with several websites and store views works out of the box: every order shows its store view. Map a Zendesk brand to its store views so agents see that brand's orders first. Connect up to three separate Magento installations, for example one per region, each opened by its own brands.
Questions about Satchelwell for Magento and Adobe Commerce
What does Satchelwell for Magento and Adobe Commerce do?
Magento orders on the ticket: refund, cancel, hold, comment and resend emails, all logged.
What does Satchelwell for Magento and Adobe Commerce work with?
Satchelwell for Magento and Adobe Commerce works in Zendesk Support.
How much does Satchelwell for Magento and Adobe Commerce cost?
Standard: $5 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Satchelwell for Magento and Adobe Commerce?
Email hello@greatwork.company and we'll help you get Satchelwell for Magento and Adobe Commerce set up.
Who makes Satchelwell for Magento and Adobe Commerce?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Satchelwell for Magento and Adobe Commerce and a person will answer.
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