Wharfwell for Mirakl marketplacesMirakl marketplace orders on the ticket: refunds, cancels, tracking and replies, all logged.
$5 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Every Mirakl marketplace order in the ticket, and the fix one click away. When a marketplace emails you about an order, Wharfwell finds the order id in the ticket and shows the order next to it, from whichever Mirakl-powered marketplace it came from. Agents you allow can accept orders, add tracking, refund or cancel lines, resolve incidents and reply in the order's thread. Every action is written to the ticket as an internal note.
Connect up to five Mirakl-powered marketplaces in one install, each with its own shop API key. Wharfwell is built by Great Work LLC. It is not made, endorsed or certified by Mirakl or Zendesk. Mirakl is a trademark of Mirakl SAS.
What you get
All your marketplaces, one sidebar
Found from the ticket: Wharfwell reads the order id in the notification email (or a ticket field you choose) and looks it up on every connected marketplace at once. Each order in full: lines with SKU, price and state, refunds, cancellations, open incidents, shipping, tracking and dates.
Actions with guard rails
Accept or refuse a new order, line by line. Add or change tracking, with the marketplace's own carrier list, then mark the order as shipped.
Logged on the ticket, every time
Each action adds an internal note with the order, lines, amounts, reason and agent, plus a tag for views and reports. If the marketplace's answer gets lost, Wharfwell reads the order again, so an action is never sent twice.
What Wharfwell does not do
It does not turn new marketplace messages into Zendesk tickets. Searching by email covers the last 30 days (up to 300 orders per marketplace).
Questions about Wharfwell for Mirakl marketplaces
What does Wharfwell for Mirakl marketplaces do?
Mirakl marketplace orders on the ticket: refunds, cancels, tracking and replies, all logged.
What does Wharfwell for Mirakl marketplaces work with?
Wharfwell for Mirakl marketplaces works in Zendesk Support.
How much does Wharfwell for Mirakl marketplaces cost?
Standard: $5 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Wharfwell for Mirakl marketplaces?
Email hello@greatwork.company and we'll help you get Wharfwell for Mirakl marketplaces set up.
Who makes Wharfwell for Mirakl marketplaces?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Wharfwell for Mirakl marketplaces and a person will answer.
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