LoyalwellYour customer's loyalty points on the ticket. Add, deduct or issue a reward, logged every time.
Full name: “Loyalwell: Loyalty Points for LoyaltyLion, Yotpo and Smile”
$9 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
"Where are my points?" answered from the ticket. When a customer writes in, Loyalwell shows their loyalty record next to the ticket: points balance, pending and expiring points, tier and how close they are to the next one, birthday, referral link, the rewards they've redeemed with their codes, and their points history. Agents you allow can add or deduct points with a reason the customer sees, or issue a reward and drop its code into the reply, and every change is written to the ticket as an internal note. Works with LoyaltyLion, Yotpo Loyalty & Referrals and Smile.io.
Loyalwell is built by Great Work LLC. It is not made or endorsed by Zendesk, LoyaltyLion, Yotpo or Smile. LoyaltyLion, Yotpo and Smile.io are trademarks of their owners.
What you get
The loyalty record in the sidebar
Matched automatically by every email address on the requester's Zendesk profile, or by an email you type. Connect up to three programs, for example one per brand. Points: balance, pending and lifetime points, and when the next points expire.
Actions with guard rails
Add points for a missing order, a late delivery or goodwill, and deduct points for a return or a mistake. The customer sees the reason you pick in their points history. Issue a reward the program already offers (a discount code, free shipping, a gift card). It spends the customer's points and the code comes back to the sidebar.
What it doesn't do
It doesn't change a customer's tier. Tiers move the way your program rules move them. It only issues rewards with a fixed point cost that come back as a code. Free-product rewards that need a cart, and variable "spend any amount" rewards, stay in your loyalty platform.
Questions about Loyalwell
What does Loyalwell do?
Your customer's loyalty points on the ticket. Add, deduct or issue a reward, logged every time.
What does Loyalwell work with?
Loyalwell works in Zendesk Support.
How much does Loyalwell cost?
Standard: $9 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Loyalwell?
Email hello@greatwork.company and we'll help you get Loyalwell set up.
Who makes Loyalwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Loyalwell and a person will answer.
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