Feirawell for VTEXYour customer's VTEX orders by email or CPF: items, Pix and boleto, invoices, tracking. $9/agent.

Feirawell shows the requester's VTEX orders next to every ticket, in English, Portuguese or Spanish, so your agents answer "where's my order?" without opening the VTEX admin in another tab.

What agents see - Every order matched to the requester: by each email on their Zendesk profile, by a CPF or CNPJ written in the ticket, and by VTEX order ids in the ticket. Feirawell reads each order and keeps it only when the customer email or document is exactly theirs, so a near match never shows a stranger's order. - Items, totals, discounts and shipping, payments (Pix, boleto with its link, card brand, last digits and installments), dates, delivery or pickup, and invoices with tracking numbers and carrier links. - One click puts the order status and tracking into the reply.