Wharfwell for Mirakl marketplaces: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the organization that installs the Wharfwell app for Zendesk Support ("Customer", "you"). Installing or using the App means you accept them. Contact: hello@greatwork.company.

1. License. While your subscription or trial is active, we grant you a non-exclusive, non-transferable right for your agents to use the App within your Zendesk account for your internal business purposes.

2. Trial and billing. The App starts with a 14-day trial. Zendesk collects a payment card at installation and, unless you uninstall before the trial ends, bills the plan monthly in advance through Stripe on our behalf, per agent. The price is listed on the Marketplace listing. There is no free plan. You can uninstall at any time in Zendesk; uninstalling stops future charges. Fees are non-refundable except where the law requires otherwise or where Zendesk requires a refund under its Marketplace terms; if the App fails materially and we cannot fix it, write to us and we will refund the affected month. We may change prices with 30 days' notice; changes apply from the next billing period.

3. Your marketplaces and your responsibilities. You provide and control the shop API keys the App uses, the marketplaces you connect and which of your agents may take actions. You are responsible for every acceptance, refusal, tracking update, shipment, refund, cancellation, incident resolution and message your agents make with the App, for complying with each marketplace's seller terms and API rules (including any limits on API use and on what messages may contain), for having the right to process the personal data in your tickets and orders, and for your agents' use of the App. Do not use the App to circumvent Zendesk's, Mirakl's or a marketplace's limits or terms.

4. How the App works. The App runs in your browser. It acts in Zendesk as the signed-in agent and on each marketplace with your key, through Zendesk's app proxy. It sends an action to a marketplace only after the agent confirms it, and then writes an internal note on the ticket. The marketplace decides whether an action succeeds and when money moves; refunds, refusals and cancellations cannot be reversed from the App, and may affect your shop's quality indicators on the marketplace. If the marketplace accepts an action but the note cannot be written, the App shows the note text so the agent can add it. The App does not import marketplace messages into Zendesk.

5. Data. Our Privacy Policy (https://greatwork.company/apps/wharfwell-for-mirakl-marketplaces/privacy) describes the data the App processes. We do not receive your Zendesk or marketplace data or your keys. You remain the controller of all data in your Zendesk account and your shop accounts.

6. Support and changes. We provide email support at hello@greatwork.company with a first reply within one business day (Monday to Friday, US Central time). We may update the App; we will not remove a core feature (the orders sidebar, accept or refuse, tracking, refunds, cancellations, incident resolution, replies, role limits, the internal note for each action) during a paid period without notice and a pro-rata refund on request. Which actions work depends on what each marketplace allows shops through its Seller API.

7. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App is error-free or that it works with every marketplace configuration.

8. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data, and our total liability for any claim, including any claim about a refund, cancellation or order change made with the App, is limited to the fees you paid for the App in the 12 months before the claim.

9. Termination. Either party may end these terms by uninstalling the App (you) or by notice (us) if the other party materially breaches them. Sections 3, 7, 8 and 10 survive.

10. General. Delaware law governs, without regard to conflict-of-law rules; courts in Delaware have exclusive jurisdiction. Zendesk, Mirakl and the marketplaces are not parties to these terms and are not responsible for the App. The App is not made, endorsed or certified by Mirakl. Mirakl is a trademark of Mirakl SAS. If a provision is unenforceable, the rest stays in effect. These terms, the Privacy Policy and your plan are the entire agreement about the App.