SkipwellSkip, swap or reschedule a Recharge subscription from the ticket, with every change logged.
Full name: “Skipwell: Recharge Subscriptions Sidebar”
$10 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Answer "can I skip my next box?" from the ticket. When a subscriber writes in, Skipwell shows their Recharge customer next to the ticket: every subscription with its product, frequency, price and next charge, upcoming and skipped charges, failing payments and recent charges with refunds. Agents you allow can skip, reschedule, pause, swap, change quantity or frequency, cancel, reactivate, apply a discount or refund, and every change is written to the ticket as an internal note. Your customer gets one reply instead of a link to the customer portal and a "let us know if that doesn't work."
Skipwell is built by Great Work LLC. It is not made or endorsed by Zendesk or Recharge. Recharge is a trademark of Recharge Inc.
What you get
The whole subscription in the sidebar
Matched automatically by every email on the requester's profile, or by a user field holding the Recharge customer id. Subscriptions with product, variant, quantity, price, frequency, status and next charge.
Actions with guard rails
Skip or unskip the next delivery of one subscription. Reschedule the next charge, or pause for 1 to 12 deliveries, with the new date shown before you confirm.
What it doesn't do
Charges older than 90 days aren't shown. Stores on Shopify Checkout refund in Shopify, so Skipwell links to the order instead.
Questions about Skipwell
What does Skipwell do?
Skip, swap or reschedule a Recharge subscription from the ticket, with every change logged.
What does Skipwell work with?
Skipwell works in Zendesk Support.
How much does Skipwell cost?
Standard: $10 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Skipwell?
Email hello@greatwork.company and we'll help you get Skipwell set up.
Who makes Skipwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Skipwell and a person will answer.
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