Slotwell for Zendesk: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Slotwell app for Zendesk Support (the "App") processes, where it is kept, and your choices. It covers only the App, not Zendesk's products, which are governed by Zendesk's own privacy policy.
1. Summary
- The App runs entirely in your browser inside Zendesk Support, through the Zendesk Apps framework. Great Work LLC operates no server for it and receives no data from it.
- Every request the App makes goes to your own Zendesk account, as the signed-in user, with that user's permissions.
- Answers an agent types go into the reply and the ticket fields your macros name, in that agent's browser, and are saved only when the agent submits the ticket. The App keeps no copy.
- The only thing the App stores is one "Slotwell recents" record per agent in your own Zendesk account: macro ids, dates, and the pick-list option names the agent chose. Never typed answers.
- No browser storage, no background collection, no analytics or usage statistics, no cookies of its own, and no AI services.
- Great Work LLC cannot see your macros, your tickets, your account or who used the App.
2. What the App processes, and why
| Data | Why | Where it lives |
|---|---|---|
| Macros the user can apply (sidebar) or all macros (admin page): titles, actions, reply text; the number of shared macros | To list prompt macros, build the form, check macros for problems, apply plan limits | Browser memory while the App is open |
| Ticket fields and their options | To show field names and check the fields macros set | Browser memory while the App is open |
| From the open ticket: the reply being written, and the requester, organization, ticket and agent values a macro's defaults ask for | To prefill answers and fill the reply | Browser memory; the filled reply stays in the Zendesk editor |
| Earlier tickets of the same requester where the same macro was filled (id, subject, date) | The "already sent" warning | Browser memory while the App is open |
| Agent's recents: macro ids, dates, chosen pick-list option names, the agent's id and name | Recently used macros and picks | A "Slotwell recents" custom object record in your Zendesk account |
| The installation's plan name and settings; the signed-in user's id, name, email, role and time zone | Plan limits, settings, dates in the agent's time zone | Browser memory |
When the App closes, everything it held in memory is gone.
3. What Great Work LLC receives
Nothing from the App. If you email us for support, we receive what you send (we ask you not to send customer data, passwords or API tokens) and keep it in our email system for as long as needed to help you, at most 24 months. Billing is handled by Zendesk through Stripe; we receive the subscription records Stripe provides to sellers (your Zendesk domain, the plan, payment status and billing contact), which we keep as long as tax and accounting law requires.
4. Sharing
We do not sell, rent or share personal information. The App sends data only to your own Zendesk account. We have no subprocessors for the App itself; for billing, Stripe and Zendesk act under their own terms.
5. AI and model training
The App uses no AI services, and no data processed by the App is used to train any model.
6. Security
The App has no server or database to breach. It loads the Zendesk Apps framework from Zendesk's CDN and calls only your Zendesk account. Answers are escaped before they go into a rich reply, so typed text cannot add markup. Report a security issue to hello@greatwork.company; we treat it as urgent.
7. Your choices and rights
- Admins can restrict the App to specific roles or groups, turn off the repeat warning (which also
stops the
slotwell_m<id>ticket tag), or uninstall it at any time. Zendesk keeps the "Slotwell recents" object on uninstall; an admin can delete it in Admin Center. - Requests about personal data in your Zendesk account go to your Zendesk administrator, who controls that data. Questions about this policy: hello@greatwork.company.
- If you are in the EEA, UK or California, you have rights to access, correct and delete personal information we hold about you (in practice, support emails and billing records). Write to us.
8. Changes
We will post changes here with a new effective date and, for material changes, email the billing contact of each paying account at least 14 days before they apply.