Found by every email address on the requester's Zendesk profile: customer accounts on every website and guest checkouts alike, in one request. Each order in full: items, discounts, shipping, tax, payment, invoices, credit memos and comments.

Every order, matched automatically

Refund with a credit memo, online or offline, with items returned to stock if you choose. The total never goes past what is left on the order. Cancel, hold and release hold, offered only when Magento allows it for the order's state, with a warning when canceling would leave invoiced money unrefunded.

Actions with guard rails

Each action adds an internal note to the ticket with the order, amounts, reason and agent, plus a tag you can use in views and reports. If the store's answer gets lost, Satchelwell reads the order again, so an action is never sent twice.

Logged on the ticket, every time

One Magento installation with several websites and store views works out of the box: every order shows its store view. Map a Zendesk brand to its store views so agents see that brand's orders first. Connect up to three separate Magento installations, for example one per region, each opened by its own brands.

Satchelwell for Magento and Adobe Commerce support

What to include

Documentation

Security issues