QuestwellThe PlayFab player behind the ticket: bans, inventory, currency. Grant make-goods with role caps.
Full name: “Questwell: PlayFab Player Panel”
From $99 a month per Zendesk account. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
The player behind the ticket, without giving agents Game Manager. Questwell shows the PlayFab player next to every Zendesk ticket: account and linked platforms, last login, bans in force and ban history, currency balances, inventory with what was bought and what was granted, lifetime spend, statistics and segments. Agents you allow can grant a make-good (currency or an item from your list), ban or lift a ban, revoke an item or send the account recovery email, each one confirmed, capped by role and logged on the ticket.
Questwell is built by Great Work LLC. It is not made or endorsed by Zendesk or Microsoft. PlayFab is a trademark of Microsoft.
What you get
The player in the sidebar
Found automatically by the requester's email (every email on their Zendesk profile), a PlayFab id or Steam id in the ticket, or a PlayFab id ticket field. Agents can also look up by id, display name or username. Account: display name, PlayFab id, login email, first and last login, and linked platforms (Steam, Xbox, PlayStation Network, Nintendo Switch and more).
Actions with guard rails
Grant currency, capped per role and per currency, per player per ticket. A second agent cannot double a make-good. Grant an item from the allow-list you write, capped per ticket.
Requirements
A PlayFab title and a title secret key. Inventory and currency need PlayFab's Legacy Economy; Economy v2 titles get everything else.
Questions about Questwell
What does Questwell do?
The PlayFab player behind the ticket: bans, inventory, currency. Grant make-goods with role caps.
What does Questwell work with?
Questwell works in Zendesk Support.
How much does Questwell cost?
Team: $99 a month per Zendesk account, up to 12 agents. Scale: $8 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Questwell?
Email hello@greatwork.company and we'll help you get Questwell set up.
Who makes Questwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Questwell and a person will answer.
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