Zendesk

PatronwellThe requester's Dynamics 365 contact, account, opportunities and activity on every ticket.

Full name: “Patronwell: CRM Panel for Dynamics 365”

$12 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.

Patronwell: ContactPatronwell: Note confirmPatronwell: Log callPatronwell: Setup check

Dynamics 365 accounts, contacts and open opportunities next to the ticket, with a guided setup that takes minutes. Patronwell finds the requester's Dynamics 365 contact by every email address on their Zendesk profile and shows their account, open opportunities with value, close date and sales stage, recent phone calls, emails, meetings, tasks and notes, and cases if you use Dynamics 365 Customer Service. Agents you allow can create the contact, add a note, or log a phone call or task, each confirmed first and recorded on the ticket as an internal note.

Patronwell is built by Great Work LLC. It is not made, endorsed or sponsored by Zendesk or Microsoft. Microsoft, Dynamics 365, Dataverse and Microsoft Entra are trademarks of the Microsoft group of companies.

What you get

The CRM record in the ticket

Matched automatically by every email address on the requester's Zendesk profile, against all three email fields on Dynamics 365 contacts. Contact and account details, each with up to 10 Dynamics 365 columns you choose.

Actions with a confirmation and a trail

Create a contact for a new requester, linked to the matched account. Patronwell checks Dynamics 365 again first and runs your duplicate detection rules, so it never creates a duplicate. Add a note to the contact or the account. Only what the agent writes and a link to the ticket go to Dynamics 365, never the ticket conversation.


Questions about Patronwell

What does Patronwell do?

The requester's Dynamics 365 contact, account, opportunities and activity on every ticket.

What does Patronwell work with?

Patronwell works in Zendesk Support.

How much does Patronwell cost?

Standard: $12 a month per agent.

Is there a free trial?

14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.

How do I get Patronwell?

Email hello@greatwork.company and we'll help you get Patronwell set up.

Who makes Patronwell?

Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Patronwell and a person will answer.


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