Postiewell: Privacy Policy
Effective 2026-10-05. Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. Contact: hello@greatwork.company.
This policy explains what information the Postiewell app for Zendesk Support (the "App") processes, why, and where it goes. It does not cover Zendesk's or Maropost's products, which are governed by their own policies.
In short
- The App runs entirely in your agents' browsers inside Zendesk. It talks only to your Zendesk account (as the signed-in agent) and your Maropost store or stores (with the API key you entered, through Zendesk's app proxy). The key is a Zendesk secure setting: Zendesk inserts it into a request header on its way to the store domain you entered; it is never sent to agents' browsers and Great Work never sees it.
- The App keeps nothing outside Zendesk and Maropost: no copies, archives, caches or indexes, no browser storage, no export, no background processing, no analytics, nothing used to train AI.
- Great Work LLC receives no data from the App. We see only what you send us in a support email and the billing information Zendesk shares with app developers.
What the App processes
| Data | Why | Where it goes |
|---|---|---|
| The ticket's id, brand, subject, first message and requester (name, email); on user profiles the user's id, name, email | To find the requester's orders (by email, and by order numbers written in the ticket) and pick the store for the ticket's brand | Read in the agent's browser only while the sidebar is open |
| The requester's other email addresses (Zendesk identities) | To look up every address | Same |
| The current agent's id, name, role and groups | To apply your action rules and name the agent in notes | Same |
| Maropost customer accounts with those emails: username, email, customer group, credit hold, date added | To find the customer's orders and show who they are | Read in the agent's browser only while the sidebar is open, then discarded |
| Maropost orders of those accounts and order numbers: order number, status, dates, email, names, phone, delivery and billing address, delivery instructions, items, prices, totals, coupon, tax, payment type, amount and date, tracking numbers and carriers, sticky notes; returns with items, reasons and refunds | To show the agent the requester's orders. Orders placed with another email are dropped in memory and never shown (an order the ticket names is listed by number with a masked email) | Same |
| An action the agent confirms (a sticky note, a status change) | The purpose of the App | Sent to your Maropost store |
| A record of each action | Audit trail for your team | One internal note and one postiewell_* tag on the Zendesk ticket |
The App never requests card or bank details, cost prices or customers' IP addresses from Maropost. Sticky notes, statuses, notes and tags written to your tickets and orders stay in those systems under your control and their retention settings.
Sharing and subprocessors
None. The App sends data only between your browser, your Zendesk account and your Maropost store. We have no subprocessors for the App itself. Zendesk bills the subscription and shares billing details with us as described in Zendesk's Marketplace terms.
Security
The App has no server or database to breach and installs nothing in Maropost. It loads the Zendesk Apps framework from Zendesk's CDN. Maropost requests go through Zendesk's proxy over HTTPS, with the key inserted by Zendesk into the request header only, and only for the store domain you entered. We recommend a user-based API key limited to the permissions the App needs.
Your choices
- Admins decide who may take actions, which actions are on and which statuses agents may set.
- Uninstalling the App deletes the stored key; you can also delete the key or the staff user in Maropost. Notes, sticky notes and tags already written stay until you delete them.
- Requests about personal data in your Zendesk account or store go to your organisation, which controls that data. We can help you answer them, including under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.
- You can ask us for any information we hold about you (in practice, support emails and billing records). Write to hello@greatwork.company.
Changes
We will post changes here with a new effective date, and email account owners about material changes.