OptwellKlaviyo and ActiveCampaign consent on the ticket. Unsubscribe in one confirmed step. From $110/mo.
Full name: “Optwell: Marketing Consent for Klaviyo and ActiveCampaign”
From $110 a month per Zendesk account. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Optwell shows whether the person on a ticket can still get your marketing emails and texts, and lets your agents stop them in one confirmed step, logged on the ticket. It works with Klaviyo and ActiveCampaign, and it's built for the "please stop emailing me" ticket that turns up right after a big send.
What you get
See consent before you reply
Email and SMS marketing consent for the requester, with the date it was given or withdrawn and how (sign-up form, text keyword, API, preference page). Suppressions in plain words: unsubscribed, hard bounce, marked as spam, suppressed by hand, with dates.
Stop the messages in one confirmed step
Unsubscribe from all marketing: email, SMS or both. Unsubscribe from one list and leave the rest alone, for "fewer emails" rather than "no emails".
A record on every ticket
Each change adds an internal note: who did it, when, which account, the reason the agent typed, and the status the platform showed afterwards. Tags for your views and reports, such as optwell_unsubscribed.
Several stores, one account at a time
Connect up to 3 Klaviyo accounts and one ActiveCampaign account, and map each Zendesk brand to one of them. A ticket only ever reads from and writes to the account its brand maps to.
What it doesn't do
It doesn't delete profiles or handle data erasure or access requests. It changes marketing consent only. It doesn't lift suppressions; that stays a deliberate step inside Klaviyo.
Questions about Optwell
What does Optwell do?
Klaviyo and ActiveCampaign consent on the ticket. Unsubscribe in one confirmed step. From $110/mo. Optwell shows whether the person on a ticket can still get your marketing emails and texts, and lets your agents stop them in one confirmed step, logged on the ticket. It works with Klaviyo and ActiveCampaign, and it's built for the "please stop emailing me" ticket that turns up right after a big send.
What does Optwell work with?
Optwell works in Zendesk Support.
How much does Optwell cost?
Team: $110 a month per Zendesk account, up to 12 agents. Scale: $9.50 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Optwell?
Email hello@greatwork.company and we'll help you get Optwell set up.
Who makes Optwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Optwell and a person will answer.
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