MeterwellSend the time agents track in Zendesk to Harvest, Toggl or Clockify, mapped to client and project.
Full name: “Meterwell: Time to Harvest, Toggl and Clockify”
From $100 a month per Zendesk account. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
Send the time your agents already track in Zendesk to Harvest, Toggl Track or Clockify, against the right client, project and task, ready to invoice. Meterwell works with Zendesk's own Time Tracking app: it reads the time agents submit on each ticket and turns it into timesheet entries, one per agent and day, and never sends the same minutes twice.
Meterwell is built by Great Work LLC. It is not made or endorsed by Zendesk, Harvest, Toggl or Clockify. Harvest, Toggl Track and Clockify are trademarks of their owners.
What you get
Time goes out by itself
On solve, on every save, or only when someone clicks Send. Your admin picks. One entry per agent and day, with the ticket number, the subject (your admin can turn it off) and a link back to the ticket.
The right client, project and task
Map each Zendesk organization to a client project. Every ticket from that organization follows it. Task rules by ticket type, group, form or tag.
See and fix what was sent
The sidebar lists every entry Meterwell made for the ticket. Edit or delete one from the ticket. Entries your tool has locked (approved or invoiced) stay read-only. Corrections follow. If an agent takes time off in Time Tracking after it was sent, Meterwell offers to apply it to their entry.
Built not to double bill
Each entry carries a marker. Before sending, Meterwell checks your tool for it; if a reply gets lost, it checks again instead of sending again.
What it doesn't do
No background sync. Time goes out when an agent saves, solves or clicks Send in that ticket. No bulk export or backfill of past tickets.
Questions about Meterwell
What does Meterwell do?
Send the time agents track in Zendesk to Harvest, Toggl or Clockify, mapped to client and project. Send the time your agents already track in Zendesk to Harvest, Toggl Track or Clockify, against the right client, project and task, ready to invoice. Meterwell works with Zendesk's own Time Tracking app: it reads the time agents submit on each ticket and turns it into timesheet entries, one per agent and day, and never sends the same minutes twice.
What does Meterwell work with?
Meterwell works in Zendesk Support.
How much does Meterwell cost?
Team: $100 a month per Zendesk account, up to 12 agents. Scale: $9 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Meterwell?
Email hello@greatwork.company and we'll help you get Meterwell set up.
Who makes Meterwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Meterwell and a person will answer.
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