PanewellYour BI dashboards in the ticket, filtered to the customer on screen. Looker, Power BI, Tableau.
Full name: “Panewell: Customer BI Dashboards”
$5 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
The dashboard for this exact customer, filtered and in the ticket, from the BI tool you already use. Panewell shows your Looker Studio, Looker, Metabase, Tableau, Power BI or Grafana dashboards in the Zendesk sidebar and fills in the filter for the customer on screen: their external ID, email, account number, organization, or any ticket, user or organization field. Agents see plan, usage, invoices and health for the person they are answering, without leaving the ticket or asking someone for a report.
Panewell is built by Great Work LLC. It is not made or endorsed by Zendesk.
What you get
Paste a link, Panewell does the rest
Paste the link from your BI tool's share or embed dialog. Panewell recognizes the tool and turns it into the link that can be shown in Zendesk. Pick the filter: the BI tool's parameter on the left, a Zendesk value on the right, such as customer_id = Customer: external ID or Customers/Email = Customer: email. Panewell writes it the way each tool reads it: report parameters for Looker Studio, query filters for Metabase, Looker and Tableau, filter= for Power BI, var- variables for Grafana.
Where it shows, and for whom
Ticket sidebar, user profile, organization profile, and a full-page Panewell view in the navigation bar for team dashboards (filtered by the signed-in agent if you like). Several dashboards become tabs; only the open one loads.
Safe by design
Never the wrong customer's numbers. If a value a filter needs is empty (a requester with no external ID), Panewell says so and does not load the dashboard unfiltered. Panewell only shows https pages from hosts your admin allows. Values are encoded so they can never change the host or add parameters, and the sidebar itself refuses to load frames from any other host.
Questions about Panewell
What does Panewell do?
Your BI dashboards in the ticket, filtered to the customer on screen. Looker, Power BI, Tableau.
What does Panewell work with?
Panewell works in Zendesk Support.
How much does Panewell cost?
Standard: $5 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Panewell?
Email hello@greatwork.company and we'll help you get Panewell set up.
Who makes Panewell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Panewell and a person will answer.
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