← Optwell
DocumentationPrivacyEULASupport

Optwell for Zendesk: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the organization that installs the Optwell app for Zendesk Support ("Customer", "you"). Installing or using the App means you accept them. Contact: hello@greatwork.company.

  1. License. While your subscription or trial is active, we grant you a non-exclusive, non-transferable right for your agents to use the App within your Zendesk account for your internal business purposes.

  2. Trial and billing. The App starts with a 14-day trial. Zendesk collects a payment card at installation and, unless you uninstall before the trial ends, bills the plan you chose monthly in advance through Stripe on our behalf: a flat monthly price for the Team plan, or a price per agent as Zendesk counts them for the Scale plan. Prices are listed on the Marketplace listing. There is no free plan. Each plan covers the number of agents and admins stated on the listing; if your account grows past it, the App keeps showing consent but turns consent changes off until you change the plan. You can uninstall at any time in Zendesk; uninstalling stops future charges. Fees are non-refundable except where the law requires otherwise or where Zendesk requires a refund under its Marketplace terms; if the App fails materially and we cannot fix it, write to us and we will refund the affected month. We may change prices with 30 days' notice; changes apply from the next billing period.

  3. Your marketing accounts and your responsibilities. You provide and control the API keys the App uses, their permissions in Klaviyo and ActiveCampaign, which brand uses which account, and which of your agents may take actions. You are responsible for every consent change your agents make with the App, for deciding how your organization handles opt-out, consent and suppression requests under the laws that apply to you, for Klaviyo's and ActiveCampaign's terms and limits that apply to your accounts, for having the right to process the personal data in your tickets and marketing accounts, and for your agents' use of the App. Do not use the App to circumvent Zendesk's, Klaviyo's or ActiveCampaign's limits or terms.

  4. Not legal advice. The App records and carries out consent changes your agents choose. It does not give legal advice, decide what any law requires of you, or guarantee compliance with GDPR, CAN-SPAM, TCPA or any other law. Ask your counsel about your obligations.

  5. How the App works. The App runs in your browser. It acts in Zendesk as the signed-in agent and in Klaviyo and ActiveCampaign with your keys, through Zendesk's app proxy. It reads one person's profile while the sidebar is open and writes only the consent change the agent confirms, for that one person, and then an internal note on the ticket. Each change is sent once; if the platform's answer is lost, the App reads the profile back and reports what it shows instead of sending it again. Klaviyo applies some changes in the background, so a change it accepted may take a short time to show. If the ticket note cannot be written, the App shows its text so the agent can add it.

  6. Data. Our Privacy Policy (https://greatwork.company/apps/optwell/privacy) describes the data the App processes. We do not receive your Zendesk, Klaviyo or ActiveCampaign data or your keys. You remain the controller of all data in those accounts.

  7. Support and changes. We provide email support at hello@greatwork.company with a first reply within one business day (Monday to Friday, US Central time). We may update the App; we will not remove a core feature (the consent panel, the Klaviyo and ActiveCampaign connectors, unsubscribe from all marketing or one list, suppression in Klaviyo, brand routing, role limits, the internal note for each change) during a paid period without notice and a pro-rata refund on request.

  8. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App is error-free or that the data your marketing platforms return is accurate.

  9. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data, and our total liability for any claim is limited to the fees you paid for the App in the 12 months before the claim.

  10. Termination. Either party may end these terms by uninstalling the App (you) or by notice (us) if the other party materially breaches them. Sections 3, 4, 8, 9 and 11 survive.

  11. General. Delaware law governs, without regard to conflict-of-law rules; courts in Delaware have exclusive jurisdiction. Zendesk, Klaviyo and ActiveCampaign are not parties to these terms and are not responsible for the App; the App is independent of them and is not authorized, endorsed or sponsored by them. Klaviyo and ActiveCampaign are trademarks of their owners. If a provision is unenforceable, the rest stays in effect. These terms, the Privacy Policy and your plan are the entire agreement about the App.