How to connect Toggl Track or Clockify to Zendesk

To connect Clockify to Zendesk, generate an API key under Preferences > Advanced > Manage API keys, copy your workspace id from the address bar of Workspace settings, and paste both into Meterwell's Clockify API key and Clockify workspace id, with your Clockify region. For Toggl Track, copy the API token from Profile settings, run it through the encoder in the Meterwell sidebar, and paste the result into Toggl Track API token (encoded).

Toggl Track or Clockify: what differs

Connect Clockify

1. Generate the key. In Clockify, open Preferences > Advanced > Manage API keys > Generate new. Use a workspace admin's account so entries land on each agent's own timesheet.
2. Copy the workspace id from the address bar of Workspace settings.
3. Note the region. If your data isn't in the default region, pick it in Clockify region: global, euc1, use2, euw2 or apse2.
4. Paste them into Meterwell. Set Time tool to clockify and fill in Clockify API key and Clockify workspace id.

Workspaces on a subdomain need a key made for that workspace, which Clockify's API documentation also notes.

Connect Toggl Track

1. Copy the API token from Profile settings > API Token. Many teams use a dedicated billing login for this, because every entry is made as that user.
2. Copy the workspace id, the number in the address bar of Settings, into Toggl Track workspace id.
3. Encode the token. Toggl Track only accepts the token as Basic auth. Finish the install, open any ticket as an admin, paste the token into the encoder in the Meterwell sidebar (under Admin) and copy the value it shows. The encoder runs in your browser only.
4. Paste the encoded value into Toggl Track API token (encoded), and set Time tool to toggl.

Mind Toggl's hourly API limit

Toggl limits API calls per user per hour: 30 on Free, 240 on Starter and 600 on Premium. The quota is shared by every integration using that token. Meterwell only reads Toggl when it sends or when you ask, so sent entries appear after you click Show live from Toggl Track. If you see "API limit used up", wait and try again.

Check it works

Open a ticket as an admin and click Check the Toggl Track connection (or Check the Clockify connection). It confirms the token, the workspace, how many projects it sees and whether Zendesk's Time Tracking app was found. Then map an organization with Choose a project and solve a test ticket with some tracked time.

Errors and fixes

What it costs

Meterwell costs $100 a month per Zendesk account on Team (up to 12 agents and admins) or $9 per agent per month on Scale (13 or more), with every feature and all three tools on both. There's a 14-day trial with a card, billed monthly by Zendesk. Your Toggl Track or Clockify plan is separate. Full settings: the Meterwell setup guide.