TermwellThe requester's Chargebee subscriptions on the ticket: refund, pause, credit, every action logged.
Full name: “Termwell: Chargebee Subscription Sidebar”
$5 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's Chargebee subscriptions on the ticket, and fix billing without leaving Zendesk. When someone writes in about a failed payment, a renewal or a cancellation, Termwell shows their Chargebee customer next to the ticket: subscriptions with plan and addons, unpaid invoices and dunning, credit notes and refunds. Agents you allow can refund, cancel or pause, apply a coupon, add promotional credit or send a payment link, and every action is written to the ticket as an internal note.
Termwell is built by Great Work LLC. It is not made or endorsed by Zendesk or Chargebee. Chargebee is a trademark of Chargebee Inc.
What you get
The whole subscription in the sidebar
Matched automatically by every email address on the requester's Zendesk profile, and optionally by a Zendesk user field or the external id that holds the Chargebee customer id. Subscriptions with plan, addons, quantity, price, coupons, status and the next renewal, trial end, scheduled cancellation or pause.
Actions with guard rails
Refund an invoice in full or in part, with a credit note reason (Chargebee's standard reasons or your own reason codes). Cancel at end of term and remove a scheduled cancellation. Pause now, at the end of the term or on a date, with an optional resume date, and resume or remove a scheduled pause.
Logged on the ticket, every time
After Chargebee accepts an action, Termwell adds an internal note with the amounts, the Chargebee ids, the reason, the agent and their note, plus a tag (termwell_refund, termwell_pause and so on) you can use in views and reports. Refund credit notes and promotional credits carry the ticket number in Chargebee, so finance can trace them back.
Several Chargebee sites
Connect up to three Chargebee sites, for example one per brand or region. Termwell opens the site mapped to the ticket's brand, and agents can switch.
Questions about Termwell
What does Termwell do?
The requester's Chargebee subscriptions on the ticket: refund, pause, credit, every action logged.
What does Termwell work with?
Termwell works in Zendesk Support.
How much does Termwell cost?
Standard: $5 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Termwell?
Email hello@greatwork.company and we'll help you get Termwell set up.
Who makes Termwell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Termwell and a person will answer.
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