TenurewellThe requester's Recurly subscriptions on the ticket: refund, pause, credit, every action logged.
Full name: “Tenurewell: Recurly Subscription Sidebar”
$10 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's Recurly subscriptions on the ticket, and fix billing without leaving Zendesk. When someone writes in about a declined card, a renewal or a cancellation, Tenurewell shows their Recurly account next to the ticket: subscriptions with plan and add-ons, past-due invoices and dunning, recent payments and refunds, and their credit. Agents you allow can refund, cancel or reactivate, pause or resume, move a renewal date, apply a coupon, add a credit or collect a past-due invoice, and every action is written to the ticket as an internal note.
Tenurewell is built by Great Work LLC. It is not made or endorsed by Zendesk or Recurly. Recurly is a trademark of Recurly, Inc.
What you get
The whole subscription in the sidebar
Matched automatically by every email address on the requester's Zendesk profile, and optionally by a Zendesk user field or the external id that holds the Recurly account code. Subscriptions with plan, add-ons, quantity, price and interval, coupons, status and the next renewal, trial end, scheduled pause, cancellation date or pending plan change.
Actions with guard rails
Refund an invoice by amount or by line item, to the original payment method or as account credit, with a reason your team picks. Cancel at the end of the term and reactivate before it ends. Pause for a number of billing periods and resume, or remove a scheduled pause.
Logged on the ticket and in Recurly, every time
After Recurly accepts an action, Tenurewell adds an internal note with the amounts, the Recurly invoice and transaction numbers, the reason, the agent and their note, plus a tag (tenurewell_refund, tenurewell_pause and so on) you can use in views and reports. It also adds a note on the Recurly account naming the Zendesk ticket and the agent, so finance can trace every change back (you can turn this off).
Questions about Tenurewell
What does Tenurewell do?
The requester's Recurly subscriptions on the ticket: refund, pause, credit, every action logged.
What does Tenurewell work with?
Tenurewell works in Zendesk Support.
How much does Tenurewell cost?
Standard: $10 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Tenurewell?
Email hello@greatwork.company and we'll help you get Tenurewell set up.
Who makes Tenurewell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Tenurewell and a person will answer.
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