Reply ThreadsThreaded replies for Jira Service Management. Keep internal notes and customer replies in separate, resolvable conversations.
Full name: “Reply Threads for Jira Service Management”
From $15 a month for up to 10 agents. Billed by Atlassian, with a 30-day free trial.
Threaded replies on every Jira Service Management request: reply to any comment, keep internal notes internal, and resolve and pin threads. Every reply is a real Jira comment.
What you get
Reply to any comment on a request
Threaded replies for Jira Service Management. Every reply is a real Jira comment, so notifications, the portal, search and automation keep working.
Internal notes stay internal
Pick Internal note or Reply to customer on each reply. Replies to an internal note are always internal, and restricted comments keep their restriction.
Resolve, pin and filter threads
Close a conversation when it is settled, pin the ones that matter, and find any thread by text. Long requests stay readable.
Questions about Reply Threads
What does Reply Threads do?
Threaded replies for Jira Service Management. Keep internal notes and customer replies in separate, resolvable conversations. Threaded replies on every Jira Service Management request: reply to any comment, keep internal notes internal, and resolve and pin threads. Every reply is a real Jira comment.
What does Reply Threads work with?
Reply Threads works in Jira Service Management Cloud.
How much does Reply Threads cost?
$15 a month for up to 10 agents, or $150 a year. From 11 agents: $1.50 per agent a month, with lower rates for larger sites.
Is there a free trial?
Billed by Atlassian, with a 30-day free trial.
How do I get Reply Threads?
Email hello@greatwork.company and we'll help you get Reply Threads set up.
Who makes Reply Threads?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Reply Threads and a person will answer.
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