Jira Service Management apps by Great Work

Apps for Jira Service Management Cloud, for the agents and customers on your service desk. Built on Atlassian Forge, with a 30-day free trial and billing through Atlassian.

6 apps. Questions about any of them go to hello@greatwork.company.

Deskglance

Give customers and their organizations reports on the JSM portal: request volume, SLA met, time to resolution, status and type.Jira Service ManagementFrom $20 a month for up to 10 agents

Frontpane

Show JSM portal customers the fields, SLAs, time worked and linked work they ask about, plus a request list to search and export.Jira Service ManagementFrom $25 a month for up to 10 agents

Joinwell

One JSM onboarding or offboarding request hands dated tasks to IT, HR, Facilities and the manager, tracks them, closes when done.Jira Service ManagementFrom $48 a month for up to 10 users

Queuewell

Shared JSM queues across your service spaces, sorted by the SLA that breaches first, with Take next, keyboard triage and workload.Jira Service ManagementFrom $17 a month for up to 10 users

Reply Threads

Threaded replies for Jira Service Management. Keep internal notes and customer replies in separate, resolvable conversations.Jira Service ManagementFrom $15 a month for up to 10 agents

Requisite

A shopping cart for your JSM portal: catalog with prices and stock, approvals by order total, department budgets, CSV import.Jira Service ManagementFrom $30 a month for up to 10 agents

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