Jira Service Management

DeskglanceGive customers and their organizations reports on the JSM portal: request volume, SLA met, time to resolution, status and type.

Full name: “Deskglance: Customer Portal Reports for JSM”

Email us to get Deskglance

From $20 a month for up to 10 agents. Billed by Atlassian, with a 30-day free trial.

Deskglance: Portal reportsDeskglance: Sla resolutionDeskglance: Admin settingsDeskglance: More reports

Customers open reports from the portal: requests raised and resolved over time, SLA attainment, time to resolution, status, type and organization, with date filters and CSV or image copy. Only requests JSM already shows them. Runs on Atlassian.

What you get

Reports your customers open themselves

Requests raised and resolved over time, open now, average and median time to resolution and SLA met, on the portal, for the person, or for their whole organization.

SLA attainment and resolution trends

Met and breached for up to four SLAs, resolution time per week or month and per request type, each with a table view and a copy as CSV or image.

You choose what each portal shows

Pick reports per help desk, give an organization its own set, limit which organizations get reports, preview as an organization and check the status page.

Questions about Deskglance

What does Deskglance do?

Give customers and their organizations reports on the JSM portal: request volume, SLA met, time to resolution, status and type. Customers open reports from the portal: requests raised and resolved over time, SLA attainment, time to resolution, status, type and organization, with date filters and CSV or image copy. Only requests JSM already shows them. Runs on Atlassian.

What does Deskglance work with?

Deskglance works in Jira Service Management Cloud.

How much does Deskglance cost?

$20 a month for up to 10 agents, or $200 a year. From 11 agents: $2.00 per agent a month, with lower rates for larger sites.

Is there a free trial?

Billed by Atlassian, with a 30-day free trial.

How do I get Deskglance?

Email hello@greatwork.company and we'll help you get Deskglance set up.

Who makes Deskglance?

Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Deskglance and a person will answer.

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