QueuewellShared JSM queues across your service spaces, sorted by the SLA that breaches first, with Take next, keyboard triage and workload.
Full name: “Queuewell: Team Queues Across Service Spaces”
From $17 a month for up to 10 users. Billed by Atlassian, with a 30-day free trial.
Give each team named queues that span any service, software or business spaces. One Next SLA column sorts every request by the SLA closest to breach, whatever each space calls it. Take next, assign and transition without leaving the queue.
What you get
Shared queues across service spaces
Named queues over any mix of service, software and business spaces, grouped in team folders and shared with the groups that work them. Counts for every queue in the sidebar.
Next SLA: one urgency order for every space
Every space can name its SLAs differently. Queuewell shows the SLA closest to breach on each request and sorts the queue by it: breached first, then least time left.
Take next and keyboard triage
One key assigns the most urgent unassigned request to you and opens it over the queue. Assign, transition and move through the list without leaving it.
Questions about Queuewell
What does Queuewell do?
Shared JSM queues across your service spaces, sorted by the SLA that breaches first, with Take next, keyboard triage and workload. Give each team named queues that span any service, software or business spaces. One Next SLA column sorts every request by the SLA closest to breach, whatever each space calls it. Take next, assign and transition without leaving the queue.
What does Queuewell work with?
Queuewell works in Jira Service Management Cloud.
How much does Queuewell cost?
$17 a month for up to 10 users, or $170 a year. From 11 users: $1.70 per user a month, with lower rates for larger sites.
Is there a free trial?
Billed by Atlassian, with a 30-day free trial.
How do I get Queuewell?
Email hello@greatwork.company and we'll help you get Queuewell set up.
Who makes Queuewell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Queuewell and a person will answer.
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