How to enroll a student in a Thinkific or Teachable course from Zendesk

To enroll a student in a course from Zendesk, install Lessonwell and open their ticket. In the sidebar choose Enroll in a course, pick the course, on Thinkific set Access for (days, empty for no end date), add an optional reason and confirm. The platform creates the enrollment, and Lessonwell adds an internal note and the lessonwell_enrolled tag to the ticket.

When agents use it

• A student paid through a checkout that didn't grant the course.
• Someone bought with one email and wants the course on the account they actually use.
• A bundle, a live workshop or a sales deal included a course that needs to be added by hand.

Steps

1. Open the ticket. Lessonwell looks the student up by exact email: the requester's primary address, then the other verified addresses on their Zendesk profile. To use another address or a student id, type it into Find another student.
2. Check what they already have. Every course is listed with progress and a status. A course they're already enrolled in isn't something you need to add again.
3. Choose Enroll in a course and pick a course from Choose a course. The list comes from your school's course names.
4. Set access (Thinkific). Leave Access for (days, empty for no end date) empty for no end date, or type a number of days. Thinkific enrollments made by Lessonwell are always full enrollments, not free trials.
5. Add a reason, such as "bought at the live workshop". It goes in the ticket note.
6. Confirm. The button reads like "Enroll Dana Lee in Course Name, access for 90 days?" so the agent sees exactly what will change. Nothing is sent before that click.

What happens after you confirm

Each change is sent once. If the platform doesn't answer in time, Lessonwell reads the student back and logs the enrollment as done if it's there, so the same student isn't enrolled twice by a retry.

Removing a course

Limit who can enroll

Who may take actions takes agent (everyone, the default), admin, custom role ids or group:<id>, comma separated. Everyone else sees the student record read-only. Allow enrolling turns enrollment off for everyone if only your course team should add students.

What it costs

Lessonwell costs $99 a month per Zendesk account for up to 12 agents and admins on Team, or $8 per agent per month for 13 or more on Scale. There's a 14-day trial with a card, billed monthly by Zendesk. All settings are in the Lessonwell documentation.