CanoewellThe requester's Paddle subscriptions on the ticket: refund, pause, cancel, every action logged.
Full name: “Canoewell: Paddle Billing Sidebar”
$10 a month per agent. 14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
See the customer's Paddle subscriptions on the ticket, and sort out billing without leaving Zendesk. When someone writes in about a failed payment, a refund or a cancellation, Canoewell shows their Paddle Billing customer next to the ticket: subscriptions with every item, scheduled cancellations and pauses, past-due bills and why the last payment failed, invoices and refunds. Agents you allow can request a refund, credit an invoice, cancel or undo a scheduled cancellation, pause or resume, apply a discount and send the customer the link to update their card, and every action is written to the ticket as an internal note.
Canoewell is built by Great Work LLC. It is not made or endorsed by Zendesk or Paddle. Paddle is a trademark of Paddle.com Market Limited. Canoewell works with Paddle Billing, not Paddle Classic.
What you get
The whole subscription in the sidebar
Matched automatically by every email on the requester's profile, or by a user field holding the Paddle customer id. Subscriptions with items, seats, price, interval, discount, status, next bill, trial end and any scheduled cancellation or pause.
Actions with guard rails
Request a refund of a whole transaction or chosen lines, with a reason stored in Paddle next to the ticket number. Credit an invoice to lower what the customer owes.
Questions about Canoewell
What does Canoewell do?
The requester's Paddle subscriptions on the ticket: refund, pause, cancel, every action logged.
What does Canoewell work with?
Canoewell works in Zendesk Support.
How much does Canoewell cost?
Standard: $10 a month per agent.
Is there a free trial?
14-day free trial (Zendesk asks for a card at install). Billed monthly by Zendesk. No free plan.
How do I get Canoewell?
Email hello@greatwork.company and we'll help you get Canoewell set up.
Who makes Canoewell?
Great Work LLC, an independent software company. Email hello@greatwork.company with any question about Canoewell and a person will answer.
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