Queuewell for Jira Service Management: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Queuewell app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- It reads work items (requests) as the signed-in agent to show queues, and stores only the queue definitions, folders, settings and each agent's starred queues in your site's Forge storage.
- Assignments and transitions made in the App are made by the signed-in agent through Jira's own APIs, and appear in the work item history as that agent's changes.
- Great Work LLC cannot see your requests, queues or settings.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Queue definitions: name, folder, space keys, extra JQL, open-only switch, shared-with group ids, columns, sort, chosen SLA fields, statuses Take next skips, last editor's display name and time | To show the same queues to everyone they are shared with | Forge app storage until changed, deleted or uninstall |
| Folders: name, parent folder, order | To group queues | Forge app storage until deleted or uninstall |
| Settings: queue manager group ids and names, due-soon minutes, refresh interval, rows per queue | To run the App the way your admins chose | Forge app storage until changed or uninstall |
| Starred queues per agent (Atlassian account id and queue ids) | To show each agent's starred queues first | Forge app storage until changed or uninstall |
| The site's SLA field list, request type field id and priority order (no work item content) | To read SLA values and sort without asking Jira on every view | Forge app storage, refreshed every 15 minutes |
| Work items in a queue: key, summary, space, request type, status, priority, assignee and reporter (account id, display name, avatar URL), created and updated times, SLA values | To show the queue, Next SLA, counts and workload | In memory while the request runs and in the agent's browser; not stored |
| Your account id, groups and admin permission | To decide which queues you may see and change | In memory only |
The App does not read descriptions, comments or attachments, does not store work item content, and does not collect IP addresses, passwords, API tokens, payment card details or analytics. It sets no cookies and loads no third-party scripts or fonts.
3. Where data is stored
All App data is stored by Atlassian in Forge app storage for your Jira site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors.
4. Who can see what
- Every read and change runs as the signed-in agent, so Jira's own permissions (browse, assign, transition, issue security) decide which requests each person sees in a queue and what they can do with them.
- A queue shared with groups is only listed for members of those groups. Jira admins and the queue manager groups an admin chooses see and edit every queue.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Queue managers can delete queues and folders at any time. Uninstalling the App removes its Forge storage according to Atlassian's Forge data deletion process.
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request. Please do not send request content or customer details unless you need to.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage, acts only as the signed-in agent, validates every input on the server, and keeps no secrets of its own. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company