Holitide for Zendesk: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Holitide app for Zendesk Support (the "App") processes, where it is kept, and your choices. It covers only the App, not Zendesk's products, which are governed by Zendesk's own privacy policy.
1. Summary
- The App runs entirely in the signed-in user's browser inside Zendesk Support, through the Zendesk Apps framework. Great Work LLC operates no server for it and receives no data from it.
- Every request the App makes goes to your own Zendesk account, as the signed-in user, with that user's permissions. It uses no API token and no OAuth connection to any outside service. The holiday dates are part of the App, so it calls no holiday service either.
- The App's setup is stored in your own Zendesk account, in a hidden setting on the App's installation. The App keeps nothing outside Zendesk: no copies, archives or indexes, no browser storage, no analytics, no cookies of its own, and no AI services.
- The App does not read tickets, users, organizations or any customer data.
2. What the App processes, and why
| Data | Why | Where it lives |
|---|---|---|
| Business schedules: name, time zone, weekly hours | To list your schedules and leave out holidays on days a schedule is closed | Read from Zendesk into browser memory while the App is open |
| Holidays on those schedules: name, start and end date, id | To avoid duplicates and to know which holidays the App added | Read from Zendesk; the App writes holidays to the schedules you set up |
| The App's setup per schedule: regions, options, company days you define (name and date rule), holidays you chose not to close for, the ids of holidays the App added, and the name of the admin who last saved | To repeat and update the setup, and to remove only what the App added | In your Zendesk account, in the App installation's settings |
| The installation's plan name; the signed-in user's id, name, role and time zone | To show the plan and apply its schedule limit, to allow changes only for admins, and to know today's date | Read from Zendesk; the admin's name is saved with the setup |
When the user closes Zendesk, everything the App held in memory is gone. Data the App wrote into Zendesk stays there under your control and follows your Zendesk retention and deletion settings.
3. What Great Work LLC receives
Nothing from the App. If you email us for support, we receive what you send (we ask you not to send customer data, passwords or API tokens) and keep it in our email system for as long as needed to help you, at most 24 months. Billing is handled by Zendesk through Stripe; we receive the subscription records Stripe provides to sellers (your Zendesk domain, the plan, payment status and billing contact), which we keep as long as tax and accounting law requires.
4. Sharing
We do not sell, rent or share personal information. The App sends data only to your own Zendesk account. We have no subprocessors for the App itself; for billing, Stripe and Zendesk act under their own terms.
5. AI and model training
The App uses no AI services, and no data processed by the App is used to train any model.
6. Security
The App has no server or database of ours to breach. It loads the Zendesk Apps framework from Zendesk's CDN and calls only your Zendesk account. Report a security issue to hello@greatwork.company; we treat it as urgent.
7. Your choices and rights
- Admins can restrict the App to roles or groups and uninstall it at any time. Uninstalling stops the App; the holidays it added stay on your schedules until you remove them (the App's "Remove holidays Holitide added" does this per schedule, before you uninstall). The setup setting is deleted with the installation.
- Requests about personal data in your Zendesk account go to your Zendesk administrator, who controls that data. Questions about this policy: hello@greatwork.company.
- If you are in the EEA, UK or California, you have rights to access, correct and delete personal information we hold about you (in practice, support emails and billing records). Write to us.
8. Changes
We will post changes here with a new effective date and, for material changes, email the billing contact of each paying account at least 14 days before they apply.