Holitide for Zendesk: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the organization that installs the Holitide app for Zendesk Support ("Customer", "you"). Installing or using the App means you accept them. Contact: hello@greatwork.company.

1. License. While your subscription or trial is active, we grant you a non-exclusive, non-transferable right for your admins and agents to use the App within your Zendesk account for your internal business purposes.

2. Trial and billing. The App starts with a 14-day trial. Zendesk collects a payment card at installation and, unless you uninstall before the trial ends, bills the plan monthly in advance through Stripe on our behalf. Prices and each plan's schedule limit are listed on the Marketplace listing. There is no free plan. You can uninstall at any time in Zendesk; uninstalling stops future charges. Fees are non-refundable except where the law requires otherwise or where Zendesk requires a refund under its Marketplace terms; if the App fails materially and we cannot fix it, write to us and we will refund the affected month. We may change prices with 30 days' notice; changes apply from the next billing period.

3. Holiday data. The App includes public holiday dates derived from the date-holidays project, licensed CC BY-SA 3.0 (see https://greatwork.company/apps/holitide/data). Holiday dates are set by governments and can change at short notice. We keep the data current on a best-effort basis but do not guarantee that every date is correct or complete. You are responsible for checking the preview before applying it and for the business hours your schedules show to customers.

4. How the App works, and its limits. The App has no server. It changes your schedules only when a Zendesk admin uses it (or, if you turn on automatic adding for a schedule, when an admin opens it). It adds holidays only up to the date Zendesk accepts (two years ahead). It removes only holidays it added, identified by the ids it saved, and never past ones unless you ask.

5. Your responsibilities. You are responsible for the setups your admins create, for the schedules and holidays in your account, and for your users' use of the App. Do not use the App to circumvent Zendesk's limits or terms.

6. Data. Our Privacy Policy (https://greatwork.company/apps/holitide/privacy) describes the data the App processes. We do not receive your Zendesk data. You remain the controller of all data in your Zendesk account.

7. Support and changes. We provide email support at hello@greatwork.company with a first reply within one business day (Monday to Friday, US Central time). We may update the App and its holiday data; we will not remove a core feature (regional holidays, preview, no duplicates, company days, roll-forward, removal of what the App added) during a paid period without notice and a pro-rata refund on request.

8. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App or its holiday data is error-free.

9. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data (including service-level credits or penalties tied to business hours), and our total liability for any claim is limited to the fees you paid for the App in the 12 months before the claim.

10. Termination. Either party may end these terms by uninstalling the App (you) or by notice (us) if the other party materially breaches them. Sections 3, 5, 8, 9 and 11 survive.

11. General. Delaware law governs, without regard to conflict-of-law rules; courts in Delaware have exclusive jurisdiction. Zendesk is not a party to these terms and is not responsible for the App. If a provision is unenforceable, the rest stays in effect. These terms, the Privacy Policy and your plan are the entire agreement about the App.