How to see ClickUp task status in Zendesk

To see ClickUp task status in Zendesk, link the task to the ticket with Hitchwell. Every time an agent opens the ticket, the sidebar reads each linked task from ClickUp and shows its current status, assignees, due date and priority. When a status changed since it was last logged, click Log on the ticket to add an internal note and update the hitchwell_tasks_done tag your views can filter on.

Steps

1. Link the task. Create it from the ticket with Create task, or click Link existing task and paste the task link, id or custom id.
2. Open the ticket later. Hitchwell reads every linked task from ClickUp when the sidebar opens. Click Refresh to read them again without reloading.
3. Read the status. Each task shows its status, assignees, due date, priority and where it lives. Open a task to see its Latest comments (3 by default, up to 10).
4. Spot what changed. If a task's status differs from the one last logged on the ticket, it appears at the top under "Changed in ClickUp since the last log".
5. Click Log on the ticket. Hitchwell adds one internal note listing each change, such as DEV-123 "Export fails": in progress -> complete, with the assignees.
6. Let the tags do the rest. The tags update in the same write (table below).

What the tags mean

hitchwell_tasks_done is removed again at the next write if any linked task isn't done or closed, for example after linking another task or logging a status that went back to open.

Build a view of tickets whose tasks are finished

A view makes sure nobody forgets to tell the customer that the fix shipped.

1. In Zendesk, go to Admin Center > Workspaces > Agent tools > Views and click Create view.
2. Under Meet all of the following conditions, add a status condition, such as Ticket: Status category is less than Solved (Ticket: Status on accounts without custom ticket statuses). Zendesk requires at least one condition there on status, status category, type, group, assignee, requester or support type.
3. Add Ticket: Tags with Contains at least one of the following and enter hitchwell_tasks_done.
4. Save. Zendesk's views article covers columns, ordering and who can see the view.

You can use the same tags as conditions in triggers or reports. A view of hitchwell_linked tickets that are still open shows everything waiting on another team.

Why status shows up when the ticket opens

Hitchwell runs in the agent's browser and has no server of its own, so ClickUp has nowhere to send a notification. Status is read live each time the sidebar opens or someone clicks Refresh, and a change becomes a note and a tag when that agent confirms it. In practice that's the moment it matters: the agent working the ticket sees the current state before replying.

What it costs

Hitchwell's Team plan is $110 a month per Zendesk account for up to 12 agents and admins; Scale is $9 per agent per month from 13 agents. Both have every feature, a 14-day free trial and monthly billing by Zendesk. See the Hitchwell documentation for every setting.