Docentwell for Webflow: Privacy Policy
Last updated: October 1, 2026
Docentwell is a Webflow app made by Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA (hello@greatwork.company). This policy covers what Docentwell collects, why, where it goes, how long we keep it and how to delete it, both for you (the agency or site owner using Docentwell) and for the people who open a client guide you share.
Who decides what
- Your account data (your Webflow user email, your brand and notes, billing): Great Work is the controller.
- What you put in a client guide (your client's name, your contact details, notes) and the people who open the guide: you decide what goes in it and who gets the link. Great Work processes it only to show the guide you published. The processing terms in the Terms (section 6) apply.
What Docentwell stores
| What | Why | Kept for |
|---|---|---|
| Your site's Webflow access token, encrypted (AES-256-GCM) | To read the site's structure and write field help text when you ask | Until you remove Docentwell, uninstall it or revoke access; then deleted |
| Site id, workspace id, site name and short name | To apply your plan and show the site's name in the guide | As long as Docentwell is connected |
| A reading of the site's structure, and the one before it: site name, domains, last publish date, time zone, Webflow's preview image address; page titles, addresses and SEO title and description; collection and field names, types, validations, help text, field groups and item counts; form names, fields and submission counts; the file names of images without alt text | To write the guide, suggest help text, run the launch check and suggest change-log entries | Replaced on each refresh; deleted when you remove Docentwell. No CMS item content and no form submission content is stored |
| Your brand: agency name, website, contact name, email and phone, support hours, color, your client's name and the welcome note | Shown on the client guide and PDF | Until you change it or remove Docentwell (a workspace brand: until the last site of that workspace is removed) |
| Images you upload: your logo and step screenshots (PNG or JPEG) | Shown on the client guide and PDF | Until you delete them or remove Docentwell |
| Guide settings and notes per collection, field and page; care plans; checklist ticks with who ticked and when; old site addresses for the redirects check | The guide, the launch check and the handoff checklist | Until you change them or remove Docentwell |
| Change log entries and suggestions | The client-facing change log | Until you remove them or Docentwell |
| Launch check results: per item the status, the reason and the pages, images or addresses to fix, and who ran it | The Launch tab and, if you choose, the guide | 3 years |
| Help-text history: which fields, the text before and after, who and when | So a write can be undone | 3 years |
| Server request logs: time, method, path (guide and preview links cut off), status, duration | Security and troubleshooting | 30 days. Not logged: query strings, tokens, request bodies, IP addresses of guide readers |
What we don't store. Docentwell never stores the content of your CMS items or form submissions. To learn how many items a collection has, or whether a form was ever submitted, it requests one item or submission and discards it unread. PDFs are built when someone downloads them and cached in memory for a short time, not on disk. Docentwell adds no code, banner or cookies to your published site, and the client guide page sets no cookies and runs no scripts.
People who open a client guide. The guide page and its PDF are served from addons.greatwork.company. We don't log who opens it; their IP address is used only in memory, for a few minutes, to limit abuse. If the guide shows Webflow's preview image of the site, their browser loads it from screenshots.webflow.com. Links you add (a walkthrough video, your website, care plan links) take them to those sites, under those sites' policies.
Personal data, in short. Your Webflow user email; the contact details and client name you type into your brand; the email of whoever ticks a checklist item or runs a check. We don't sell personal data, don't use it for advertising, don't use it to train AI models and don't send it to any AI service.
Third parties and every domain Docentwell talks to
| Domain | Who | What |
|---|---|---|
| api.webflow.com, webflow.com | Webflow, Inc. | Your site's structure through the Data API, the help text you write, and the sign-in (OAuth) screen |
| screenshots.webflow.com | Webflow, Inc. | The site preview image Webflow makes, shown in the guide and its PDF |
| your published site (your custom domains and webflow.io address) | You | Read during a launch check, the way a browser would, as DocentwellBot |
| addons.greatwork.company | Great Work LLC (our server, hosted at DigitalOcean, New York) | Docentwell's backend, the client guide pages, and our licensing service (your site id, workspace id and verified email, to run your trial and plan) |
| checkout.stripe.com, billing.stripe.com | Stripe, Inc. | Payment and billing, only when you click a plan or Manage billing. Stripe holds your card details; we never see them |
| greatwork.company | Great Work LLC | Product page, documentation and this policy |
Our server runs on DigitalOcean (United States). Data is encrypted in transit (TLS) everywhere and Webflow access tokens are encrypted at rest.
Retention and deletion
- Remove Docentwell (Settings) revokes the Webflow token, turns off the client guide link and deletes everything Docentwell stored for your site at once. Help text already written to Webflow stays in Webflow.
- Uninstall or revoke access in Webflow: we delete the token and your site's data the next time Webflow tells us the access is gone (on our next request, and at the latest by the next daily check).
- Retention runs daily: launch checks and help-text history after 3 years, and workspace brands and images with no site left.
- If your trial or plan ends, the client guide link shows a short "not available" page and nothing is deleted for 30 days. After 30 days without a plan, everything for the site is deleted.
Your rights
Depending on where you live (for example the EU, UK or California), you can ask to access, correct, delete or export your personal data, and object to or restrict its use. Email hello@greatwork.company; we answer within 30 days. For data in a guide an agency published, we pass your request to that agency. Our legal basis for your account data is the contract with you and our legitimate interest in keeping the service secure.
Children
Docentwell is a business tool and isn't meant for children under 16.
Changes
We'll post changes here and update the date above. If a change matters, we'll say so in the app.
Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company