Targwell for BaseLinker: Privacy Policy
Effective 2026-10-03. Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. Contact: hello@greatwork.company.
This policy explains what information the Targwell app for Zendesk Support (the "App") processes, why, and where it goes. It does not cover Zendesk's or BaseLinker's products, which are governed by their own policies.
In short
- The App runs entirely in your agents' browsers inside Zendesk. It talks only to your Zendesk account (as the signed-in agent) and your BaseLinker account or accounts (with the API token you entered, through Zendesk's app proxy). The token is a Zendesk secure setting: Zendesk inserts it into a request header on its way to api.baselinker.com; it is never sent to agents' browsers and Great Work never sees it.
- The App keeps nothing outside Zendesk and BaseLinker: no copies, archives, caches or indexes, no browser storage, no export, no background processing, no analytics, nothing used to train AI.
- Great Work LLC receives no data from the App. We see only what you send us in a support email and the billing information Zendesk shares with app developers.
What the App processes
| Data | Why | Where it goes |
|---|---|---|
| The ticket's id, brand, subject, first message and requester (name, email); on user profiles the user's id, name, email | To find the requester's orders (by email, and by order numbers written in the ticket) and pick the BaseLinker account for the ticket's brand | Read in the agent's browser only while the sidebar is open |
| The requester's other email addresses and phone numbers (Zendesk identities) | To search every address and to confirm marketplace orders whose email is a relay address | Same |
| The current agent's id, name, role, groups and language | To apply your action rules, name the agent in notes and pick the language | Same |
| BaseLinker orders returned for those emails and order numbers: order number, marketplace order number, source, status, dates, buyer name, email, phone and login, delivery and invoice address, pickup point, items, prices, payment method and amount paid, buyer and seller comments, shipments with tracking | To show the agent the requester's orders. Orders whose buyer isn't the requester are dropped in memory and never shown (an order the ticket names is listed by number with a masked email) | Read in the agent's browser only while the sidebar is open, then discarded |
| An action the agent confirms (a line added to the seller comments, a status change) | The purpose of the App | Sent to BaseLinker |
| A record of each action | Audit trail for your team | One internal note and one targwell_* tag on the Zendesk ticket |
Comments, statuses, notes and tags written to your Zendesk tickets and BaseLinker orders stay in those systems under your control and their retention settings.
Sharing and subprocessors
None. The App sends data only between your browser, your Zendesk account and your BaseLinker account. We have no subprocessors for the App itself. Zendesk bills the subscription and shares billing details with us as described in Zendesk's Marketplace terms.
Security
The App has no server or database to breach and installs nothing in BaseLinker. It loads the Zendesk Apps framework from Zendesk's CDN. BaseLinker requests go through Zendesk's proxy over HTTPS, with the token inserted by Zendesk into the request header only, and only for api.baselinker.com.
Your choices
- Admins decide who may take actions, which actions are on and which statuses agents may set.
- Uninstalling the App deletes the stored token; you can also delete the token in BaseLinker. Notes and tags already on tickets and orders stay until you delete them.
- Requests about personal data in your Zendesk or BaseLinker account go to your organization, which controls that data. We can help you answer them.
- You can ask us for any information we hold about you (in practice, support emails and billing records). Write to hello@greatwork.company.
Changes
We will post changes here with a new effective date, and email account owners about material changes.