Stillframe: Jira Snapshots in Confluence: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Stillframe app for Confluence Cloud and Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party. It uses no AI service.
- When a person who can edit a Confluence page takes a snapshot, the App reads the Jira work items their JQL query returns (only the ones that person can browse, and only the fields they chose) and stores those values as text in your site's app storage, so the page can show them as they were at that moment.
- Great Work LLC cannot see your snapshots, your Jira data or your settings.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Snapshot settings: title, JQL, saved filter id and name, chosen columns, sort, chart, row limit, schedule, the page id, space key and macro id, the Atlassian account id of the owner and of whoever locked it | To take and show the snapshot | Forge SQL for your site, until the snapshot is deleted or the App is uninstalled |
| Each version: when it was taken, the account id of who took it, the JQL used, the column names, row count, chart counts, pin note, and the captured rows: work item id and key plus the chosen field values as text (for people fields, the display name only, never an email address) | So readers see what Jira said at that time, and to compare versions | Forge SQL for your site, until the version is removed (version limit, admin deletion) or the App is uninstalled |
| Work item ids and keys in each snapshot's latest version | For the "Confluence snapshots" panel on Jira work items | Forge SQL, replaced at every capture |
| Activity log: time, account id, action (created, captured, locked, deleted...), page id, short detail | So admins can see who did what | Forge SQL, entries older than a year are removed |
| Site settings: row cap, versions kept, blocked field ids, history and JQL visibility, schedules on/off | To apply your admins' choices | Forge app storage |
The App does not collect email addresses, IP addresses, passwords, API tokens, payment information or analytics. It sets no cookies and loads no third-party scripts. Fields an admin blocks are never requested from Jira.
3. What the App reads but does not store
To decide who may do what, the App asks Confluence whether a person can view or edit a page, and asks Jira which work items a person can browse. It reads the Jira field list (names and types) for the column picker. It reads a page's published body only to check that a scheduled snapshot's macro is still on the page. None of this is stored.
4. Where data is stored
All App data is stored by Atlassian in Forge storage (Forge SQL and Forge app storage) for your site, subject to Atlassian's data residency settings. Confluence is the App's required product, so all of its data is stored in your Confluence site's data residency location, per Atlassian's multi-app rules. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors.
5. Who can see what
- Everyone who can view a page sees the snapshots on it, including people without Jira access. This is the purpose of the App: a snapshot is like a table pasted into the page by its author.
- Only people who can edit a page can set up, take, pin or lock its snapshots, and a snapshot only contains work items that person can browse in Jira.
- Admins can limit older versions and the JQL text to page editors.
- Confluence admins see the list of all snapshots and the activity log in Confluence settings.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
6. Retention and deletion
Versions are kept up to the per-snapshot limit your admin sets (pinned and locked versions are always kept). Confluence admins can delete any version or snapshot. Uninstalling the App removes its Forge storage according to Atlassian's Forge data deletion process. Removing the macro from a page stops scheduled snapshots but keeps its versions until an admin deletes them, so a removed record can be restored by putting the macro back (undo or page history).
7. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
8. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Atlassian site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your admins can delete snapshots or uninstall the App. Display names captured in a snapshot are a copy of what Jira showed at that time; an admin can delete the versions that contain them. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
9. Security
The App uses only Atlassian-hosted compute and storage, checks page edit permission live before any change, limits every capture to the work items the person can browse, never requests admin-blocked fields, keeps admin features in an admin-only settings page, and logs every capture, lock and deletion. Report vulnerabilities to hello@greatwork.company.
10. Children
The App is a business tool and is not directed to children under 16.
11. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
12. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company