Readout for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Readout app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- Great Work LLC cannot see your Jira issues, filters, dashboards or the numbers the gadgets show.
- Gadget settings are stored by Jira with the dashboard. The App's own storage holds only a few numbers per gadget per viewer (for trend lines) and a review-prompt flag.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Gadget settings: saved filter id and name or JQL, field ids, thresholds, title and footer text | To show each gadget the way it was configured | Stored by Jira with the dashboard (gadget configuration), like any built-in gadget |
| Issue fields returned by Jira search for the configured filter or JQL (only the fields a gadget needs, for example status, assignee, story points) | To count, add up and group issues | Not stored; read in memory for one refresh, as the person viewing the dashboard |
| Saved filter names and owners returned by Jira filter search | To let the person editing a gadget pick a filter | Not stored |
| Daily values of a number gadget (a date and a number, up to 90 days) together with the gadget id and the viewer's Atlassian account id | To show "change since last week" and a sparkline | Forge app storage for your site; expires after 90 days |
| The viewer's Atlassian account id with a count of saved gadgets and whether they dismissed the review prompt | To ask for a review at most once | Forge app storage for your site; expires after 365 days |
The App does not collect email addresses, issue summaries or descriptions, IP addresses, passwords, API tokens, payment information or analytics. It sets no cookies and loads no third-party scripts.
3. Where data is stored
All App data is stored by Atlassian, either with your Jira dashboards or in Forge storage associated with your Jira site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors for the App.
4. Who can access it
- People on your site: every gadget queries Jira as the person viewing it, so numbers and bars are built only from issues that person can see. Trend history is kept per viewer, so one person's numbers are never shown to someone else.
- Dashboard owners and editors: can see and change gadget settings, as with any Jira gadget.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Gadget settings remain until the gadget or dashboard is deleted. Trend values expire 90 days after they are recorded and the review flag after 365 days. Uninstalling removes Forge app storage according to Atlassian's Forge data deletion process.
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your admins can delete gadgets or uninstall the App. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage, requests read-only Jira access plus its own app storage, acts as the signed-in user for every Jira request (so Jira permissions always apply), and keeps no secrets of its own. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company