Prunewell for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Prunewell app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- It reads your Jira configuration (fields, groups, statuses, schemes, workflows, filters, dashboards, boards) to build an index of what uses what, stored in your site's Forge storage.
- It does not read work items, comments or attachments.
- Great Work LLC cannot see your configuration, the reports, the exports or who used the App.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Configuration index: names and ids of custom fields, groups (with member counts), statuses, project roles, screens, schemes, workflows, spaces, filters (incl. JQL text and sharing), dashboards, boards; and which of them uses which | Where-used search and unused reports | Forge SQL for your site; replaced by each new scan, the previous scan is deleted when a new one finishes |
| Owner account ids and display names of filters and dashboards, and whether those accounts are active | "Owned by deactivated people" report | Forge SQL with the index |
| Exports: the full JSON of each configuration item before it is deleted (for a filter this includes its owner's account id, JQL and sharing) | Restore and your records | Forge SQL; deleted after the retention period your admins set (default 730 days) |
| Audit log: time, account id of the admin, action, result, item name and id | Accountability | Forge SQL; same retention period |
| Settings, scan progress, delete previews | To run the App | Forge app storage; previews expire after 15 minutes |
| Display names of admins in the audit log; live screen and space usage of the item you open | Shown on screens | In memory while a screen loads; not stored |
The App does not collect email addresses, IP addresses, passwords, payment information or analytics. It sets no cookies and loads no third-party scripts.
3. Where data is stored
All App data is stored by Atlassian, in Forge app storage and Forge SQL for your site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors.
4. Who can see what
- Only Jira admins can open the App (it is a Jira settings page) and every call re-checks the Administer Jira permission.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Each finished scan replaces the previous one. Exports and audit entries are deleted after the retention period set in the App (90 to 3,650 days, default 730). Uninstalling the App removes its Forge storage according to Atlassian's Forge data deletion process.
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your admins can uninstall the App. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage. It is read-only until a Jira admin turns on cleanup actions; deletes run as the signed-in admin and need a preview and a typed confirmation. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company