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Optionwell for Jira: End User License Agreement

Provider Specific Terms

  1. Provider. Great Work LLC, a Delaware limited liability company, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company.
  2. Governing law and venue. Delaware law, excluding conflict-of-law rules. Courts located in Delaware.
  3. Data processing. The App runs on Atlassian Forge with no external data transfer. Great Work LLC does not receive Customer Data from the App. Support requests are handled under our Privacy Policy at https://greatwork.company/apps/optionwell/privacy.
  4. Changes to Customer's Jira. The App changes custom field options as the app, only when a person allowed by the delegation rules a Jira admin configured in the App asks it to, and, where those rules require it, only after a field owner or Jira admin approves. It deletes an option only when Jira counts no work item using it. Customer is responsible for its delegation rules, for who holds Jira admin rights and field ownership, and for the content of the options its people add.
  5. Support. Through our help desk with a target first response of one business day (US Central time). No uptime SLA beyond Atlassian's platform.
  6. Liability cap. Fees paid for the App in the 12 months before the claim.

Full EULA

Effective date: October 1, 2026

This agreement is between Great Work LLC ("we") and the entity that installs Optionwell for Jira Cloud ("Customer"). By installing or using the App, Customer agrees to it.

  1. License. We grant Customer a non-exclusive, non-transferable license to use the App on the Atlassian Cloud sites for which Customer has paid (or is in a trial), for its internal business purposes, for the subscription term bought through the Atlassian Marketplace.
  2. Restrictions. Customer will not copy, modify, reverse engineer, resell or sublicense the App, or use it to break Atlassian's terms or the law.
  3. Fees. Fees are set, billed and collected by Atlassian under the Marketplace terms. Refunds follow Atlassian's Marketplace refund policy.
  4. Customer data. Customer owns its data. The App stores only what the Privacy Policy lists, in Atlassian-hosted storage for Customer's site. We do not access it.
  5. Customer responsibilities. Customer decides who holds Jira admin rights, which people and groups receive delegations and field ownership, and whether changes need approval. Deleted options can be added again by the App's undo but receive a new option id.
  6. Support and updates. As described in the listing's support plan. We may update the App; updates are delivered through Atlassian.
  7. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App is error-free.
  8. Limitation of liability. Neither party is liable for indirect, incidental, special or consequential damages, or lost profits or data. Each party's total liability is limited to the fees paid for the App in the 12 months before the claim. These limits do not apply to breaches of section 2 or to amounts that cannot be limited by law.
  9. Term and termination. This agreement lasts while Customer has a subscription or trial. Either party may end it if the other materially breaches it and does not cure within 30 days of notice. On termination Customer uninstalls the App.
  10. Governing law. Delaware law, excluding conflict-of-law rules; courts located in Delaware.
  11. Entire agreement. This agreement, the Privacy Policy and the Atlassian Marketplace terms are the whole agreement about the App.

Contact: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA, hello@greatwork.company.