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Mergewell for Jira: End User License Agreement

Provider Specific Terms

  1. Provider. Great Work LLC, a Delaware limited liability company, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company.
  2. Governing law and venue. Delaware law, excluding conflict-of-law rules. Courts located in Delaware.
  3. Data processing. The App runs on Atlassian Forge with no external data transfer. It reads the work items a user chooses to merge and writes copies of their comments, files, links and labels into Customer's own Jira site, acting as that user. Great Work LLC does not receive Customer Data from the App. Support requests are handled under our Privacy Policy at https://greatwork.company/apps/mergewell/privacy.
  4. Changes to Customer's Jira. The App adds comments, attachments, links, labels, watchers, request participants and an issue property, and transitions the duplicates, only when a user presses Merge after its preview, and removes what it added only when a user starts Undo within the undo window. It never deletes a duplicate or its original content. Emails Jira sends during a merge cannot be recalled. Customer is responsible for checking the preview and for who may use the App (admin settings and Jira permissions).
  5. Support. Through our help desk with a target first response of one business day (US Central time). No uptime SLA beyond Atlassian's platform.
  6. Liability cap. Fees paid for the App in the 12 months before the claim.

Full EULA

Effective date: October 1, 2026

This End User License Agreement ("Agreement") is between Great Work LLC ("Great Work", "we") and the organization that installs Mergewell for Jira (the "App") through the Atlassian Marketplace ("Customer", "you"). By installing or using the App you agree to this Agreement.

1. License. Subject to this Agreement and payment of applicable fees through Atlassian, we grant you a non-exclusive, non-transferable license during your subscription term to use the App on the Jira Cloud site where it is installed, for the number of users in your Atlassian license, for your internal business purposes.

2. Restrictions. You will not (a) resell, sublicense or provide the App to third parties except as part of your own use of Jira; (b) reverse engineer the App except where the law allows it; (c) use the App to violate law or anyone's rights; (d) attempt to circumvent licensing checks.

3. Fees and billing. Fees, trials, renewals and refunds are handled by Atlassian under the Atlassian Marketplace terms. We may change prices with at least 60 days' notice to existing customers.

4. Your content. You keep all rights to your content. The App writes to your Jira only when a user presses Merge or Undo, and only what the merge preview describes. Review the preview before merging; copied content is ordinary Jira data and is not removed when the App is uninstalled.

5. Data and privacy. The App runs entirely on Atlassian's Forge platform and sends no data to Great Work or third parties. Our Privacy Policy describes what the App stores in your site's app storage.

6. Support and updates. We provide support through our help desk and may update the App at any time. Updates delivered by Atlassian apply automatically.

7. Warranty disclaimer. THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the App will be error-free or that every comment, file or person can be copied or added; the preview and the merge's steps list what was not.

8. Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

9. Term and termination. This Agreement lasts while you have a valid subscription or trial. It ends when you uninstall the App or your subscription ends. Sections 4, 7, 8 and 10 survive.

10. General. Delaware law governs, excluding conflict-of-law rules, with courts in Delaware. This Agreement, the Privacy Policy and the Atlassian Marketplace terms are the entire agreement about the App. If a provision is unenforceable, the rest stays in effect. You may not assign this Agreement without our consent except with a merger or sale of your business. Notices to us: hello@greatwork.company, Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA.