Heralder for Zendesk: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the organization that installs the Heralder app for Zendesk Support ("Customer", "you"). Installing or using the App means you accept them. Contact: hello@greatwork.company.

1. License. While your subscription or trial is active, we grant you a non-exclusive, non-transferable right for your agents to use the App within your Zendesk account for your internal business purposes.

2. Trial and billing. The App starts with a 14-day trial. Zendesk collects a payment card at installation and, unless you uninstall before the trial ends, bills the plan you chose monthly in advance through Stripe on our behalf. Prices are listed on the Marketplace listing. There is no free plan. Plan limits (tickets per campaign, senders) are enforced by the App. You can change plan or uninstall at any time in Zendesk; uninstalling stops future charges. Fees are non-refundable except where the law requires otherwise or where Zendesk requires a refund under its Marketplace terms; if the App fails materially and we cannot fix it, write to us and we will refund the affected month. We may change prices with 30 days' notice; changes apply from the next billing period.

3. Your responsibilities. You are responsible for the content of the messages you send, for having the right to contact the people in your audiences (including consent and opt-out obligations under anti-spam and privacy laws such as CAN-SPAM, CASL and GDPR), for the accuracy of the data you upload, and for your agents' use of the App. Do not use the App for unsolicited bulk marketing, for unlawful content, or to circumvent Zendesk's limits or terms.

4. How the App works. The App runs in your browser and acts only as the signed-in agent, through Zendesk's API. It creates tickets in your account; whether those tickets are emailed depends on your Zendesk triggers, which the App reports on but does not control (except the one inactive trigger it installs, which an admin may turn on). Emails already sent cannot be recalled by any undo feature.

5. Data. Our Privacy Policy (https://greatwork.company/apps/heralder/privacy) describes the data the App processes. We do not receive your Zendesk data. You remain the controller of all data in your Zendesk account.

6. Support and changes. We provide email support at hello@greatwork.company with a first reply within one business day (Monday to Friday, US Central time). We may update the App; we will not remove a core feature (CSV and Zendesk audiences, merge fields, dry run, sending, resume, undo) during a paid period without notice and a pro-rata refund on request.

7. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App is error-free or that every message reaches its recipient.

8. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data, and our total liability for any claim is limited to the fees you paid for the App in the 12 months before the claim.

9. Termination. Either party may end these terms by uninstalling the App (you) or by notice (us) if the other party materially breaches them. Sections 3, 7, 8 and 10 survive.

10. General. Delaware law governs, without regard to conflict-of-law rules; courts in Delaware have exclusive jurisdiction. Zendesk is not a party to these terms and is not responsible for the App. If a provision is unenforceable, the rest stays in effect. These terms, the Privacy Policy and your plan are the entire agreement about the App.