One click, then confirm. Helmwell creates the TeamViewer session code and puts the join link, the code and its expiry into your reply. Nothing reaches the customer until you send it. The right queue and technician. Map Zendesk groups to TeamViewer groups and agents to their TeamViewer users, so each session lands in the right queue, assigned to whoever started it.

Start a session from the ticket

Each session shows its live state (Customer waiting, Open, Expired or Closed) and every connection made with it. Join as technician, put the link in your reply again, or close the code so the link stops working.

See every session on the ticket

Setup that tells you what's wrong. An admin check tests the token and lists the group and technician ids in use. Nothing happens twice. Every change asks first, and a lost TeamViewer answer never creates a second session.

Built to be trusted

Helmwell has no server, so it reads TeamViewer when the sidebar opens or you click Refresh. It works with session codes; it doesn't connect to unattended devices.

Helmwell support

What to include

Documentation

Security issues