Ferrywell for Zendesk: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Ferrywell app for Zendesk (the "App") processes, where it is kept, and your choices. It covers only the App, not Zendesk's products, which are governed by Zendesk's own privacy policy.
1. Summary
- The App runs entirely in your browser inside Zendesk, through the Zendesk Apps framework. Great Work LLC operates no server for it and receives no data from it.
- The export files you import (CSV, JSON, email archives, attachments) are read in your browser. Their content goes only to your own Zendesk account, as tickets, comments, attachments and end users.
- Every request the App makes goes to your own Zendesk account, as the signed-in admin, with that admin's permissions.
- The App keeps nothing outside Zendesk: no copies, archives or indexes of your files or tickets, no export or download, no browser storage, no background collection, no analytics or usage statistics, no cookies of its own, and no AI services.
- Great Work LLC cannot see your files, your tickets, your customers or who used the App.
2. What the App processes, and why
| Data | Why | Where it lives |
|---|---|---|
| Export files you pick or drop (tickets, messages, names and email addresses of your customers and agents, attachments) | To create the tickets, comments, attachments and end users you import | Browser memory while the App is open; the imported content is saved in your Zendesk account |
| Ticket fields and drop-down options, groups and memberships, agents and admins (name, email, role), brands and ticket forms | To match your export to your Zendesk | Read from Zendesk into browser memory |
| End users looked up by the email addresses in your export | To reuse existing users instead of creating duplicates | Read from Zendesk into browser memory |
| The import history: per import its name, time, the name of the admin who ran it, a hash of the data files, the column mapping, progress, the ids of the tickets it created and the reasons rows failed | To resume, retry and undo an import, and to count the plan's ticket allowance | Your Zendesk account, in the App's own installation setting |
| The installation's plan name, the signed-in admin's id, name and role | To apply the plan and record who ran an import | Read from Zendesk; the admin's name is saved in the import history |
When you close the App, everything it held in memory is gone. Tickets, comments, attachments and users the App created stay in your Zendesk account, under your control, and follow your Zendesk permissions, retention and deletion settings. Uninstalling the App removes its import history setting.
3. What Great Work LLC receives
Nothing from the App. If you email us for support, we receive what you send (we ask you not to send customer data, passwords or API tokens) and keep it in our email system for as long as needed to help you, at most 24 months. Billing is handled by Zendesk through Stripe; we receive the payment records Stripe provides to sellers (your Zendesk domain, the plan, payment status and billing contact), which we keep as long as tax and accounting law requires.
4. Sharing
We do not sell, rent or share personal information. The App sends data only to your own Zendesk account. We have no subprocessors for the App itself; for billing, Stripe and Zendesk act under their own terms.
5. AI and model training
The App uses no AI services, and no data processed by the App is used to train any model.
6. Security
The App has no server or database to breach. It loads the Zendesk Apps framework from Zendesk's CDN and calls only your Zendesk account. New end users are created verified, so Zendesk sends them no email, and imported tickets send no notifications. Report a security issue to hello@greatwork.company; we treat it as urgent.
7. Your choices and rights
- Admins can restrict the App to specific roles, undo any import from History (deleted tickets stay restorable for 30 days unless permanent deletion is chosen), or uninstall the App at any time.
- Requests about personal data in your Zendesk account go to your Zendesk administrator, who controls that data. Questions about this policy: hello@greatwork.company.
- If you are in the EEA, UK or California, you have rights to access, correct and delete personal information we hold about you (in practice, support emails and billing records). Write to us.
8. Changes
We will post changes here with a new effective date and, for material changes, email the billing contact of each paying account at least 14 days before they apply.