Everytide for Zendesk: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Everytide app for Zendesk Support (the "App") processes, where it is kept, and your choices. It covers only the App, not Zendesk's products, which are governed by Zendesk's own privacy policy.
1. Summary
- The App runs entirely in your agents' browsers inside Zendesk Support, through the Zendesk Apps framework. Great Work LLC operates no server for it and receives no data from it.
- Every request the App makes goes to your own Zendesk account, as the signed-in agent, with that agent's permissions. It uses no API token and no OAuth connection to any outside service.
- Your schedules are stored in your own Zendesk account, as records of a custom object the App installs. The App keeps nothing outside Zendesk: no copies, archives or indexes of your tickets or customers, no browser storage, no analytics, no cookies of its own, and no AI services.
- Great Work LLC cannot see your schedules, your tickets or who used the App.
2. What the App processes, and why
| Data | Why | Where it lives |
|---|---|---|
| Schedules: name, recurrence rule, time zone, business days and holiday dates copied from a Zendesk schedule, ticket template (subject, description, requester, group, assignee, brand, form, type, priority, status, tags, custom field values), owner's name and id | To create the tickets you scheduled | In your Zendesk account, as "Everytide schedule" custom object records |
| Run history on each schedule: last run time, last ticket number, the name of the agent whose session created it, the count of tickets created, the last error Zendesk returned | To create each run once, and to show you what happened | Same records, in your Zendesk account |
| Tickets the App creates | The purpose of the App | In your Zendesk account, like any ticket |
| Groups, agents (names and emails), brands, ticket forms, ticket fields, custom statuses, business schedules and holidays, users matching a requester search | To fill in the schedule editor | Read from Zendesk into browser memory while the editor is open |
| The 15 most recent tickets a schedule created (number, subject, status) | The schedule's history panel | Read from Zendesk into browser memory while the page is open |
| The installation's plan name and settings; the signed-in agent's id, name, role and time zone | To show the plan, decide who may edit, and default the time zone | Read from Zendesk; the agent's name is written to a schedule record when their session creates a run |
The App reads no tickets other than the ones it created. When an agent closes Zendesk, everything the App held in memory is gone. Data the App wrote into Zendesk stays there under your control and follows your Zendesk retention and deletion settings.
3. What Great Work LLC receives
Nothing from the App. If you email us for support, we receive what you send (we ask you not to send customer data, passwords or API tokens) and keep it in our email system for as long as needed to help you, at most 24 months. Billing is handled by Zendesk through Stripe; we receive the subscription records Stripe provides to sellers (your Zendesk domain, the plan, payment status and billing contact), which we keep as long as tax and accounting law requires.
4. Sharing
We do not sell, rent or share personal information. The App sends data only to your own Zendesk account. We have no subprocessors for the App itself; for billing, Stripe and Zendesk act under their own terms.
5. AI and model training
The App uses no AI services, and no data processed by the App is used to train any model.
6. Security
The App has no server or database of ours to breach. It loads the Zendesk Apps framework from Zendesk's CDN and calls only your Zendesk account. Text in ticket descriptions is escaped before it is placed in a ticket, so it cannot inject markup. Report a security issue to hello@greatwork.company; we treat it as urgent.
7. Your choices and rights
- Admins choose who may manage schedules (a setting), can restrict the App to roles or groups, and can uninstall it at any time. Uninstalling stops all runs. Tickets the App created stay in Zendesk. The custom object and its records also stay (Zendesk keeps custom objects on uninstall) until an admin deletes them in Admin Center.
- Requests about personal data in your Zendesk account go to your Zendesk administrator, who controls that data. Questions about this policy: hello@greatwork.company.
- If you are in the EEA, UK or California, you have rights to access, correct and delete personal information we hold about you (in practice, support emails and billing records). Write to us.
8. Changes
We will post changes here with a new effective date and, for material changes, email the billing contact of each paying account at least 14 days before they apply.