Dwellwise for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Dwellwise app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- It reads the status and assignee history of work items to calculate time in status, stores report results for a limited time for the person who ran the report, and writes the results into the App's own Jira fields when your admins create them.
- Great Work LLC cannot see your work items, your reports or who used the App.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Report results: for each work item in the report, its id, key, summary, type, project key, current assignee name, status, created and resolved dates, and working and clock time per status and per person who held it | To show reports and build CSV files | Forge app storage for your site, readable only by the person who ran the report; deleted automatically after the retention your admin sets (1 to 30 days, default 7), or sooner when the person deletes the report |
| Work item ids and keys returned by the person's JQL search | To read their history in the background | Forge app storage, same retention as above |
| Report settings (JQL, calendar choice, cycle statuses), progress and any error message | To run and show the report | Forge app storage, same retention as above |
| Status and assignee change history (time, old and new status, old and new assignee) | To calculate durations | Read from Jira when needed, held in memory while calculating; not stored by the App |
| Assignees' time zone from their Atlassian profile, where they share it | To count each person's time on their own working hours | In memory only |
| Settings: working calendars (name, time zone, hours, holidays), which person (Atlassian account id) and which project uses which calendar, allowed group names, limits | To apply your admins' choices | Forge app storage until uninstall |
| Values of the App's own fields (numbers and On track / At risk / Breached) | So JQL, boards and filters can use them | In Jira's own field storage, like any custom field |
| Background job status (counts and times) | To show refresh activity to admins | Forge app storage, 30 days |
| Your account id, display name, groups and admin permission | To decide what you may use | In memory only |
The App does not read descriptions, comments, attachments or worklogs, and it does not collect email addresses, IP addresses, passwords, API tokens, payment information or analytics. It sets no cookies and loads no third-party scripts. CSV files are created in your browser and saved to your device; the App does not send them anywhere.
3. Where data is stored
All App data is stored by Atlassian, in Forge app storage and Jira field storage for your site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors.
4. Who can see what
- Report results: only the person who ran the report. Reports include only work items that person can browse.
- Field values: whoever can see the work item in Jira, like any other field.
- The Time in status panel: whoever can open the work item.
- Jira admins: settings and background activity. They cannot open other people's reports through the App.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Report results expire automatically (section 2). People can delete their reports at any time. Field values stay until your admins delete the fields. Uninstalling the App removes its Forge storage according to Atlassian's Forge data deletion process. CSV files you downloaded are under your organization's control.
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your admins can shorten retention, remove a person's calendar or uninstall the App. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage. Reports find work items with Jira's own search run as the signed-in person and read history only for the items that search returned. The App can write only its own fields. It keeps no secrets of its own. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company